Supervisor de servicio al huésped
hace 1 semana
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On Colombia's Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena's new cultural focal point.
Acerca del Rol
Es responsable de coordinar y supervisar las actividades del equipo de botones, asegurando que los huéspedes reciban un servicio de primera clase desde su llegada hasta su salida.
Lo que harás
- Asistir con tareas administrativas del departamento de experiencias de huéspedes, incluyendo el mantenimiento de inventarios y pedidos, seguimiento y comunicación de Qualtrics, y otras responsabilidades asignadas por los gerentes del área de habitaciones.
- Coordinar la operación de los botones que harán la recepción de los huéspedes y se asegurarse de que el equipo brinde una bienvenida personalizada, cálida y profesional.
- Supervisar el cumplimiento de los estándares establecidos para la prestación del servicio a nuestros huéspedes (Forbes, LQA & Benchmark Standards).
- Asegurarse de que el equipo de botones está perfectamente presentado y portando sus uniformes conforme al estándar.
- Coordinar el manejo de los equipajes de nuestros huéspedes junto con el equipo de botones y garantizar que se entreguen en forma segura y puntual.
- Resolver cualquier problema de equipajes de manera rápida y eficiente.
Requisitos
Experiencia de mínimo 6 meses liderando equipos de botones.
Experiencia de mínimo 6 meses en cargos de servicio al huésped.
Competencias: Proactividad, trabajo bajo presión, trabajo en equipo, autonomía, atención al detalle, comunicación asertiva.
Nivel de inglés intermedio.
Lo Que Ofrecemos
Salario competitivo
Excelente formación y oportunidades de desarrollo
Alojamiento gratuito en otros hoteles y resorts de Four Seasons
Servicio de lavandería gratuito para los uniformes de los empleados
Alimentación para los empleados
Horarios
Tiempo completo
-
Supervisor de restaurante
hace 2 días
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completo $2.400.000 - $4.800.000 al añoAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Supervisor de Ama Llaves
hace 2 semanas
Cartagena de Indias, Bolívar, Colombia Four Seasons A tiempo completo $1.200.000 - $3.600.000 al añoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Supervisor de seguridad
hace 1 semana
Cartagena de Indias, Bolívar, Colombia Four Seasons A tiempo completo $1.200.000 - $2.400.000 al añoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Botones
hace 1 semana
Cartagena de Indias, Bolívar, Colombia Four Seasons A tiempo completo $9.000.000 - $15.000.000 al añoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Supervisor Motorizado Cartagena
hace 7 días
Cartagena de Indias, Bolívar, Colombia ÓBERON TSI A tiempo completo $9.000.000 - $12.000.000 al añoImportante empresa de seguridad, requiere personal para desempeñar el cargo Supervisor Motorizado en la ciudad de Cartagena, importante que cuente mínimo con un año de experiencia, curso actualizado y moto de su propiedad.Competencias: Orientación al logro, disposición de aprendizaje y Servicio al cliente.Te Ofrecemos Las Siguientes Condiciones Y...
-
Customer Service Representative
hace 1 semana
Cartagena de Indias, Bolívar, Colombia OSHPITALITY GROUP A tiempo completo $8.000.000 - $12.000.000 al añoAcerca del empleo:En Oshpitality Group buscamos Glowing Guest and Relation Service:About usSomos un hotel nuevo, ubicado en Getsemaní, Cartagena, en el centro de la ciudad amurallada. Hacemos parte de la evolución de la hospitalidad: equilibrio entre el medio ambiente y la comunidad. Construimos un mundo paralelo, le damos a nuestros huéspedes un lugar...
-
Gerente de operaciones nocturnas
hace 1 semana
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completo $8.000.000 - $15.000.000 al añoAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Supervisor de áreas públicas
hace 1 semana
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completo $1.200.000 - $2.400.000 al añoAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Supervisor de Bodega
hace 1 semana
Cartagena de Indias, Bolívar, Colombia Wynwood house A tiempo completo $1.200.000 - $2.400.000 al año¿Te gustaría ser parte de una empresa que está redefiniendo la hotelería y el turismo en Latinoamérica y el mundo? Wynwood House ✱ es una marca lifestyle que fusiona el diseño, la tecnología y la hospitalidad para ofrecer experiencias de hogar con calidad hotelera en más de 1800 propiedades en Perú, Colombia, México, Panamá, Italia.Sobre el...
-
Auxiliar de SPA
hace 2 días
Cartagena de Indias, Bolívar, Colombia Four Seasons A tiempo completo US$3.000.000 - US$5.000.000 al añoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
