Logistics coordinator English C1

hace 2 días

Barranquill Brazil, Colombia Solvo S A tiempo completo


ONSITE. 1– 3 years of experience in transportation, logistics, or other transportation business

Number of Positions: 3

Shift days, hours and time zone: M-F, 7am-4pm // M-F, 8am-5pm // M-F, 9am-6pm EST

(one schedule for each soulver)

Job description: The Coordinator, North American Operations (Hrly), is responsible for evaluating pricing and transportation options in order to provide exceptional customer service while supporting the North American Operations Department and its domestic clients.

Responsabilities:
• Through a network of internal and external transportation suppliers, use company training and experience to determine the most efficient, cost effective, time sensitive process of providing the requested Estes Forwarding Service.
• Carry out assignments in conducting work for EFW and its clients, including evaluating multiple options regarding transportation, pricing, timing, availability, volume and other factors with frequent direction from management when appropriate. Interpret and implement standardized management policies and operate company practices when arranging transportation with vendors and clients.
• Serve as the front-line communicator for customer and vendor disputes. Handle such complaints and resolve them using exceptional customer service to preserve customer satisfaction, vendor relationships, and company reputation. Use discretion when determining situations that need to be escalated to management.
• Effectively manage multiple tasks and work under pressure to meet deadlines.
• Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.
• Develop and maintain a positive working relationship with service providers.
• Work flexible hours and various shifts.
• Research all possible routings via airlines, line-haul, pick-up/delivery, scheduling, and geographic servicing.



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