Product Support Specialist

hace 5 días

BogotaCundinamarcaColombia, Colombia Johnson Controls A tiempo completo

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries.

What will you do?

  • Johnson Controls is looking for a Technical Support Specialist to join our service desk team in Bogota, Colombia. The role consists in providing support for Access Control and Video Management systems software and hardware.

  • Our team works in a dynamic and stimulating environment with the latest technologies that promotes career development and professional growth through continuous learning.

  • The team operates from Monday to Friday from 8:00 AM to 8:00 PM Eastern. This individual works mainly on 11:30am – 8:00pm shift.

How will you do it?

  • Provide world class technical support to the certified field technicians from our authorized dealer network.

  • Analyze and solve a wide range of technical request related to our video surveillance software and hardware.

  • Guide our clients through the resolution of their issues or escalate to the next level of support when needed.

  • Document each request in our ticketing system. (Salesforce)

What are we looking for?

Required:

  • DEP/ DEC/ AEC in Computers and/or Electronics or equivalent related experience.

  • Proficient in spoken and written English.

  • Advanced troubleshooting skills and problem-solving skills.

  • Microsoft Windows Operating systems experience 7,8,10 Server 2008, 2012, 2016, 2019.

  • TCP/IP and Networking, Knowledge of Managed Routers.

  • Knowledge of Azure and AWS cloud-based systems.

  • Strong verbal and written communication skills.

  • Resourceful, Self-learner and able to work within a team environment.

Preferred:

  • Technical Support/ Customer Service experience.

  • Electronics knowledge.

  • Database knowledge: Microsoft SQL.

  • Knowledge of Linux OS, VMware.

  • Security industry or security products experience.

  • Good at priority setting and organization skills.

What do we offer?  

  • Comprehensive benefits package.

  • Opportunities for professional growth and development.  

  • Supportive and inclusive work environment.  

  • Commitment to work-life balance and employee well-being.  

  • Engagement in meaningful projects that make a difference. 

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination. 

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