Technical Support
hace 3 días
· Ingeniero en Telecomunicaciones, ElectrÃnica, Sistemas oafines (Graduado o Estudiando).· Experiencia mínima de 1 año en mismo puesto similar, haciendosoporte y monitoreo nivel 1 a redes FTTH.· Disponibilidad de horario para turnos rotativos de 7/24x365· Certificación/Estudios en CCNA o Network Essentials· Conocimientos básicos de red y monitoreo (Ethernet, IP,Sistema de tickets, FTTH).· Habilidad para comunicarse de manera clara y efectiva condiferentes equipos, tanto oral como escrita.· Capacidad analitica· Trabajo en equipo· Actitud/Disposición al cambio, y crecimiento profesional· Capacidad para trabajar en turnos rotativos, incluyendonoches, fines de semana y días festivos· BGP, OSPF y MPLS.· Enrutamiento estático y diagnóstico de rutas.· ACS (Access Control Server) y principios de control deacceso.· Fundamentos de switching, VLANs y análisis de tráfico.· Conocimiento operativo de herramientas de monitoreo comoZabbix, Grafana o similares.· Capacidad para trabajar con sistemas Linux a nivel decomandos y análisis básico. Funciones: · Apertura, seguimiento y cierre de incidencias mediantetickets· Seguimiento y mediación de los incidentes/problemasescalados· Documentación y actualización detallada de los trabajosrealizados y de los procesos operativos.· Priorización y clasificación de incidentes· Comunicación efectiva con los equipos de soporte de nivelsuperior y otras áreas técnicas según sea necesario· Supervisar en tiempo real la red, los enlaces y lossistemas de la plataforma mediante herramientas de monitoreo y gestión.· Analizar y responder ante eventos o anomalías en la red,ejecutando acciones correctivas o coordinando su resolución.· Aplicar procedimientos técnicos para asegurar laestabilidad de los servicios y la detección oportuna de fallas.· Realizar tareas periódicas de revisión de logs, chequeo deintegridad, verificación de rutas y disponibilidad de servicios.· Colaborar con otros equipos técnicos para la atención deincidentes complejos, aportando datos, diagnósticos y seguimiento.· Documentar eventos relevantes, acciones técnicas tomadas yproponer mejoras a los procedimientos operativos existentes
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Technical Support Engineer
hace 7 días
Colombia McAfee Enterprise A tiempo completo**_Job Title:_** Technical Support Engineer (Bilingual) **_ Role Overview:_** The Technical Support Engineer (TSE) provides end-to-end technical support for Trellix customers and provides technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix's premiere customer base. When a customer needs technical support...
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Jumio Technical Support
hace 5 días
Colombia, Huila Jumio A tiempo completo**Role Title**:Jumio Technical Support **Reporting to**: Manager, Jumio Technical Support **Area**: First Level Support **Location**: Colombia, remote **Role Purpose**: Jumio is seeking a driven Technical Support professional looking to join our Jumio Technical Support team, based in Barranquilla, Colombia. As an individual contributor, reporting to the...
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Tier 2 Technical Support Colombia
hace 5 días
colombia Chronos Consulting A tiempo completoJob Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow...
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Technical Support Specialist
hace 7 días
Colombia SuperStaff A tiempo completoIn this role, you will be solving IT problems, which may involve using diagnostics and help request tracking tools. You may also be required to provide hands-on help at the desktop or laptop level. Additionally, you will collaborate with the IT Infrastructure Administrator/Engineer on network changes and improvements. As the primary point of contact for...
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Technical Support Specialist
hace 5 días
Colombia HUBTEK A tiempo completo**Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training **services. We have been impacting the world since 2018 and we want to...
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Tier 1 Technical Support Colombia
hace 5 días
colombia Chronos Consulting A tiempo completoJob Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and...
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Sportstech Technical Support Analyst
hace 7 días
Medellín, Antioquia, Colombia Genius Sports A tiempo completo**A bit about us** Do you want to join one of the world's fastest growing sports technology companies? **About the role** You will be part of a technical team helping support end users, data partners, and First Line Support team members with inquiries of various levels of difficulty for systems used by some of the most prominent sports leagues in the...
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Technical Support Engineer 2
hace 7 días
Colombia TheCompulab Corp A tiempo completo**About Us**: We are a small MSP (Managed Service Provider) with a team of 12 members, currently seeking a a Technical Support Specialist L2. Our core focus is empowering small businesses with specialized IT and cybersecurity solutions. We assist our clients with cybersecurity, day-to-day help desk issues, server management, Microsoft 365, cloud...
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L1 Technical Support
hace 2 semanas
Colombia BVP Colombia A tiempo completo**Company Overview**: BVP takes pride with Excellent Customer Service! today, we serve some of the world's largest corporations, providing excellent customer service, and operational support 24/7/365. Bvp employs over 400 professionally trained teammates globally and plans to continue to grow at over 30% each year. BVP's well-integrated technology solution...
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L1 Technical Support
hace 3 días
Colombia BVP Colombia A tiempo completo**Company Overview**: BVP takes pride with Excellent Customer Service! today, we serve some of the world's largest corporations, providing excellent customer service, and operational support 24/7/365. Bvp employs over 400 professionally trained teammates globally and plans to continue to grow at over 30% each year. BVP Colombia is headquartered in Medellin....
