Tier 2 Technical Support Colombia

A tech-driven customer support company in Colombia is seeking a Tier 2 Customer Care Agent to tackle complex customer issues. The ideal candidate will resolve technical challenges, escalate cases from Tier 1, and maintain high-quality documentation to enhance service delivery. This role emphasizes problem-solving and teamwork, working closely with...

Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and...

Job Description Our client is a leading WordPress page builder plugin. They are looking for Onboarding Support Associates. These are full-time, home office based positions providing customer support via chat or email. As a Tier 2 Onboarding Support Associate, you will provide a high level of support for the future and existing users. Requirements At least 2...

Colombia, Colombia | Posted on 01/19/2026 As a Tier 2 Customer Care Agent, you play a critical role at the heart of our operations. You are trusted with solving complex, high-impact customer issues, acting as the technical backbone of our customer care organization. This role is for people who enjoy deep problem-solving, high ownership, and tangible output....

About  Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers...

As a Tier 2 Customer Care Agent, you play a critical role at the heart of our operations. You are trusted with solving complex, high -impact customer issues, acting as the technical backbone of our customer care organization. This role is for people who enjoy deep problem -solving, high ownership, and tangible output. You will spend the majority of your time...

**About Us**: We are a small MSP (Managed Service Provider) with a team of 12 members, currently seeking a a Technical Support Specialist L2. Our core focus is empowering small businesses with specialized IT and cybersecurity solutions. We assist our clients with cybersecurity, day-to-day help desk issues, server management, Microsoft 365, cloud...

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means...

In this role, you will be solving IT problems, which may involve using diagnostics and help request tracking tools. You may also be required to provide hands-on help at the desktop or laptop level. Additionally, you will collaborate with the IT Infrastructure Administrator/Engineer on network changes and improvements. As the primary point of contact for...

A global staffing firm is seeking a Technical Support Team Lead in Colombia to oversee an engineering support team. The role includes mentoring team members, ensuring ticket resolutions, and managing customer interactions. Ideal candidates should have strong technical troubleshooting skills and proven leadership experience in a technical support environment....