Medical onboarding specialist

Telepatia is hiring: Medical Onboarding Specialist

HIRING:
Onboarding Specialist (Full-time)

Location:
Bogotá, Colombia

Start date:
ASAP

Base salary:
COP 3M + Variable COP 3M (based on doctors' activation rate)

Reports to:
VP Revenue

Short Description

Be the face of
Telepatia
inside hospitals.

As an
Onboarding Specialist
, you'll help doctors experience the future of medicine — where documentation happens automatically. Your job is to
turn first-time users into active advocates
by guiding them through their first consultations with Telepatia's AI Scribe, supporting them hands-on, and ensuring they reach consistent usage that makes the tool indispensable.

Four Core Skills

(i) Empathy & communication with doctors

(ii) High adaptability & organization

(iii) Persistence in driving adoption

(iv) Energy and ownership in fast-moving environments

One Requirement:
Be patient-centered (and cool)

Language Requirements:
Spanish (fluent), English (basic tech comprehension)

What makes Telepatia unique?

The world's most scarce resource isn't time — it's medical attention.

Doctors spend
40–70% of their day typing
instead of caring for patients.

At
Telepatia
, we're changing that. We are building an
AI Doctor. By Doctorss. For Doctors.

Product-led founders have demos, not decks. Here is one our founder recorded: (link).

AI Doctor is the flagship. It leads our suite of four AI Healthcare Employees: AI Doctor, AI Scribe, AI Integration and AI Business Intelligence.

Telepatia recently raised a $9 million dollar seed round led by A-Star, with participation from Canary, Abstract, Picus, SV Angel, Nido and others.

The numbers will bore you…

1. Doctor delight
   . 90% user adoption in institutions, doctors use it on average 8 hours a day (that's 8.7X TikTok's average daily usage).
2. Institutional ROI.
    Protocol adherence from 84% to 99%, reducing medical errors, billing denials and medical-loss ratio (
   sinistralidade
   ).
3. Less time on bureaucracy, more time for patients.
    96% of doctors report time savings during consultations, an average of 1.7 hours saved per doctor per day.
4. Win-win-win: Patients love us.
    85% of patients are extremely likely to recommend a consultation with a doctor that uses Telepatia.

Our mission:
give doctors their time back
and help hospitals deliver more human, efficient, and scalable care.

• Is it challenging?
  Absolutely
• Is it worth it?
  100%. We're helping doctors reconnect with patients.
• Want to be part of this mission?
  Join us.

Ok, but what is the Onboarding Specialist role about?

As an Onboarding Specialist, you'll be Telepatia's ambassador inside hospitals.

You'll spend most of your time
in the field
, ensuring doctors learn, trust, and love the product.

You'll be the bridge between the medical teams, our product, and the engineering squads.

Your success metric is simple:
# of new doctors completing 40+ consultations using Telepatia in their first month
.

Your Key Responsibilities

• Guide doctors
  during their first consultations using Telepatia's Scribe platform.
• Provide on-site support
  (technical and emotional) to ensure a smooth transition to AI-assisted documentation.
• Monitor adoption metrics:
  consultations per doctor, drop-off rate, and time to first success.
• Collect feedback
  and communicate insights to product and engineering teams.
• Assist with patient consent (consentimiento informado)
  and ensure compliance.
• Coordinate with Forward Deployed Engineers
  for setup and technical troubleshooting.
• Train new users
  on best practices to maximize accuracy and speed.
• Identify champions
  within hospitals who can help scale usage organically.

What do we offer?

• Base salary:
  COP 3M
• Variable:
  COP 3M (based on activation performance)
• Direct mentorship
  from the VP Revenue and Leadership Team
• High-growth environment:
  work in a Sillicon Valley-backed AI health-tech company shaping the future of healthcare in LatAm
• Career progression:
  opportunity to grow into Medical Success Lead, Customer Success roles or move to the Medical Team (product) as the company scales
• Be part of something meaningful:
  every doctor you activate touches thousands of patients
• Culture of autonomy:
  own your outcomes, move fast, make an impact

About Telepatia Culture
How we work

• We're always on
• We own what we do and don't wait for anyone
• We move fast and with focus
• We play to win

What this means for you

• Don't be afraid to ask questions.
  There are no silos — we grow by learning together.
• Own your work.
  Don't wait until tomorrow. Don't hand over unfinished work.
• Speak up.
  Every voice matters, no matter the title.
• Focus on impact.
  Prioritize what moves the needle.
• Leave things better than you found them.
  Early stages are messy — your job is to make them less so.

What we're looking for

More than experience, we're looking for
attitude and drive
.

• Recent graduate or early career professional (nursing, biomedical engineering, health administration, or related fields).
• Strong communication skills and empathy with medical professionals.
• Proven ability to work independently in fast-paced, unstructured environments.
• Passion for healthcare, technology, and improving doctors' lives.
• Comfort spending most of your time inside hospitals and interacting with different specialists.
• Grit, ownership, and emotional intelligence.
• (Bonus) Experience in hospital operations, digital health, or change management.

Interview Process

Round 1:
30 min – Motivation & alignment (VP Revenue)

Round 2:
45 min – Scenario simulation (doctor onboarding role-play) - Tomás (Co-Founder)

Round 3:
30 min – Culture & values - Nico (Co-Founder)

More about Telepatia: LINK