Customer Experience Consultant

hace 23 horas


COBQG Bogota Centro Empresarial Colpatria CEC, Colombia Maersk A tiempo completo

Responsibilities:


• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.


• Manage interaction with the refrigerated cargo customer portfolio. Have direct communication with the customer.


• Manage communication with internal stakeholders.


• Analyze how to improve the service provided to customers.


• Ensures all products and services are sold to the customer to maximize profitability.


• Builds strong relationships with all stakeholders including offshore GSC teams.


• Is responsible for customer satisfaction and has experience with customer interaction.


• Understands customers' business drivers, needs and requirements


• Manages the sales pipeline, segmentation and accurate forecasting.


• Handles incoming customer services queries, issues and exception management.


• May support the Customer Experience Partner and internal teams.

Required experience & skills


• At least 1 year of experience in similar roles.


• Bachelor's degree in business administration, foreign trade or similar.


• Experience in Air Transportation, LCL, Maritime or Inland. Public


• Reefer experience is a plus.


• Experience in logistics desirable.


• English: Intermediate.


• Proactive.


• Strong communication skills.


• Negotiation skills.


• Strategic thinking and influence.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing   



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