Senior Solution Consultant

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Hybrid

Job Title: Senior Solutions Consultant

Department & Team: Solutions Consultant NOLA

Location: Bogotá

Genesys is currently recruiting for a Senior Solution Consultant to join our Pre-Sales team. The Solutions Consultant works with the Sales Account Executives on developing new business across all Genesys product lines. The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C-level decision makers.

Key Responsibilities:
Responsibilities of the role include (But not limited to)
- Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions:

- Managing assigned prospects/customer to help progress sales opportunities.
- Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
- Ensuring Sales Account Executives are being supported properly.
- Your role as a Solutions Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities.

Minimum Requirements:

- Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote.
- Strong time-management and organization skills.
- Ability to multi-task and manage multiple streams of work simultaneously.
- Strong written and verbal communication skills.
- Ability to work and communicate effectively with internal stakeholders.
- Analytical ability (analyzing and reporting skills).
- Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)
- Proven record of meeting/exceeding established goals.
- Ability to communicate and present to Genesys management as required.
- 3+ years previous business experience in one or more of the following areas:

- Software specific Solutions Engineering (specially Cloud or SaaS Solutions, Microservices, etc.).
- Consulting experience in a software environment.
- International experience in Solutions Engineering or consulting experience is a plus.
- Enterprise software or contact center industry experience a plus.

Desirable Skills:

- AWS certification cloud practitioner.
- Certified API Developer.
- Microsoft Certified Azure Developer Associate.
- Postman API Certification.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit


Reasonable Accommodations:
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.