Saas Customer Success Consultant

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
As a Customer Success Consultant, you own the operational relationship with many of our premium level customers and position yourself as a trusted advisor to their teams. You will lead customer engagements across a range of industries and types of projects such as onboarding, training, operation reviews, operational support, fraud analyses and consulting activities.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of

management.

**What You'll Bring**:

- You proactively lead engagements to provide best in class insights and deliverables. You provide expertise across our fraud and identity platforms and services and are a resource to customers to identify creative and efficient solutions to their objectives.
- Inspire customer confidence through timely and reliable execution of services and develop product usage maturity models to ensure customers track to the most effective use of our solutions.
- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Lead and deliver customer initiatives and manage all phases of a customer project lifecycle to ensure successful project delivery.
- Identifies the most critical aspects of a problem, and guides business-focused solutions and recommendations that drive customer value.
- Help protect the core value of the relationship and identify strong opportunities beyond direct project work to communicate to sales to help them grow the business.
- Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations.
- Provide operational support for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutions.
- Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.
- Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.

**Impact You'll Make**:
**Qualifications**
- Bachelor’s degree in business, finance or computer science or the equivalent plus 5 + years consultancy, project management, implementation management and/or fraud management experience
- Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas
- Effective customer-service orientation and relationship-building skills
- Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources
- Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges
- Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones
- Advanced skills with MS Word, Excel, and PowerPoint
- Ability to communicate complex ideas effectively - both verbally and in writing in English throughout all levels of an organization.
- Ability to effectively work remotely.
- Availability for some overnight travel and on call rotation.
- Ability to make decisions guided by policies, procedures and business plans with limited guidance.

**We’d love to see**:

- Consultancy and Customer Success experience
- Fraud management or identity and access management experience
- Exposure to the financial services or insurance industries
- Knowledge of TransUnion’s fraud and identity product and services
- Preferred Fluency in Spanish, Portuguese
- Working knowledge of JSON, Tableau, Looker and/or Databricks

TransUnion Job Title

Consultant, Customer Experience