IT Specialist for End-User Computing Group

hace 3 días

Bogotá, Bogotá D.E., Colombia MicroSourcing A tiempo completo

The IT Specialist for End-User Computing Group (EUCG) will be responsible for the following across Microsourcing Colombia:

  • To provide 1st level technical support professionally, efficiently and effectively, maintaining a high
  • degree of customer service.
  • Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading
  • software, troubleshooting).
  • Keep an accurate inventory of all IT assets (laptops, desktops, software licenses, mobile devices,etc.).
  • Respond to technical inquiries from internal and external customers and help them resolve any hardware or software problems.
  • To log all handled IT requests and IT incidents in FreshService and maintain full documentation.
  • Adhere to the IT's SLA commitments for IT Service Requests and IT Incidents that are recorded, tracked
  • and documented in FreshService ITSM.
  • Adhere and comply with the assigned IT Shift Support schedule by the IT Supervisor and/or IT Manager for End-User Computing Group (EUCG) in alignment to the business needs of the company.
  • Provide assistance to IT peers to help complete IT projects, initiatives and activities and to help resolve IT issues.
  • To arrange for external technical support where problems cannot be resolved in house.
  • To maintain user security on all systems as per the company policy.

Qualifications and Typical Experience:

  • At least 2-3 years of computer system experience.
  • Candidate must possess at least a Bachelor's/College Degree or IT-related course
  • Knowledge of Microsoft, Mac OS, and Linux operating systems with emphasis on desktops/endpoint setups.
  • Should exhibit strong interpersonal and communication skills.
  • Experience in client relationship and Account management.
  • Analytical and team management skills are a must.
  • Ability to work well under pressure, multi-task and meet demanding deadlines.
  • Call Center / BPO / SI / Provider work experience is highly preferred.

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