Service Reliability Engineer

Job Title

The Service Reliability Engineer supports revenue-generating production systems by monitoring, maintaining, and resolving issues with applications. The role requires quick technology operations support in a fast-paced environment.
 

In this role you'll:

• Support production systems to ensure availability, performance, and efficiency
• Maintain and optimize monitoring tools and alert dashboards
• Respond to production system incidents and emergencies
• Manage production ticketing and knowledgebase platforms
• Create, delete, and maintain automation solutions
• Automate routine tasks and eliminate false-positive alerts
• Schedule and manage tasks using task scheduler
• Act as SME for production applications and operations tools
• Participate in application release implementations
• Analyze application logs to identify and resolve issues
• Enhance monitoring systems for applications and devices
• Evaluate application performance and system response times

About the ideal candidate:

• Bachelor's Degree in Computer Science or related field
• Proficient with Linux and Windows operating systems.
• Technical troubleshooting of web servers (Apache, IIS, NginX) by analyzing server and application logs to resolve production issues.
• Experience supporting middleware (Tomcat, JBoss, etc.) by evaluating states and logs to identify and execute solutions.
• Support and optimize monitoring/alerting tools (e.g., Datadog, Zabbix, Prometheus, Splunk, Nagios); maintain tool availability.
• Basic networking knowledge.
• Ability to write basic Linux shell scripts using Grep, SED, or AWK.
• Troubleshoot Java application servers using appropriate commands and JVM arguments.
• Fluency in English  is required.
• Experience with any of the following is a plus:
   Python, Ruby, or other scripting languages, VMware, Docker, Kubernetes, CDNs (Akamai, Cloudflare, etc), troubleshooting network issues, job scheduling, mixed on premises and cloud environments, developing automation in distributed environments, cross-platform database queries
   

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work onsite or hybrid
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find:

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process: 

The application process takes no longer than 10 minutes
Create your candidate profile, upload your Resume/CV and apply today
**All CVs must be submitted in English**

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.