Principal Service Reliability Engineer

Job Title

In Navitaire the Service Reliability Engineers create a bridge between development and operations by applying a software engineering mindset to system administration topics. The engineer assists with monitoring, maintenance, and problem resolution of production applications. The candidate must be able to provide prompt technology operations support in a high energy, fast-paced environment. With our SRE team we are focusing to have our ideally efficiency in the main capabilities.

• Provide support on related to production systems availability, latency, performance, efficiency issues.
• Support monitoring tools currently in production.
• Provide emergency response to production systems incidents.
• Maintain production ticketing system.
• Maintain the knowledgebase solution platform.
• Create, Delete and maintain production automation solutions using tools.
• Automation of day to day tasks.
• Resolve/remove false-positives alerts.
• Configure and update alert dashboards.
• Maintain tasks using task scheduler.
• Participate during application releases implementation.
• Analyze and interpret application logs to determine problem areas.
• Enhance current application and device monitoring systems.
• Help to evaluate application performance statistics including application and system response times.
• Excellent Technical knowledge on DevOps area where applications are hosted on Cloud.
•  Should be able to design and deliver Highly efficient and scalable Test system.

• Bachelor's or graduate degree in engineering or equivalent work experience.
• Working knowledge of the Linux and Windows operating systems.
• Ideally to have experience on SOP, SU, SLO, Automation, Capacity Management, Operational Improvement, Operational Readiness Testing.
• Ability to technically troubleshoot cloud solutions, analyzing technical problems within the application, server and operating systems logs to identify the root cause and resolving the issue creating an impact to system's availability in production.
• Experience supporting monitoring, alerting, or pipeline analysis tool while optimizing the current configuration of those monitoring tools and technically maintaining their availability.
• General networking knowledge.
• Knowledge of standard automation tools and scripting: Terraform, FLUX.
• 5+ years of platform or network engineering experience with focus on:
  • Cloud network infrastructure, hybrid connectivity, routing, DNS, reverse proxies.
  • Edge security services and policy tuning (e.g., FW ACLs, WAF custom rules, IP reputation controls, geo-blocking, header-based validation).
  • API and web performance optimization tools and services.
• Experience with traffic troubleshooting and diagnostic tools (Fiddler, Wireshark, TraceRoute).

Following skills are a plus:

• Fluency in C#, .NET, or other common scripting languages.
• Experience in problem solving and troubleshooting network latency and connectivity issues.
• Experience developing operational automation in a distributed environment.
• Knowledge of automated and centralized job scheduling.
• Knowledge of CDN technologies such as Akamai, Cloudflare or other.
• Experience with Docker and Kubernetes or other containerized solution.
• Networking/security certifications (e.g., CCNA/CCNP) are a plus.
• Good written and verbal communication ability.

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Work hybrid at our Bogota office. 

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

The application process takes no longer than 10 minutes
Create your candidate profile, upload your Resume/CV and apply today
 

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-AM2024

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.