Support Services Supervisor

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Hy Cite A tiempo completo $1.200.000 - $2.400.000 al año

Support Services Supervisor
El Support Service Supervisor supervisará y ayudará al equipo local del servicio de asistencia en el desempeño de sus funciones, como responder a las consultas de los clientes y resolver problemas o quejas para ofrecer una experiencia de servicio de primera clase.

Requisitos

  • Título Profesional (En caso de no contar con el título, aplica equivalencia mínima de 2 años en Hy Cite con contrato de trabajo en posiciones de Customer Service o Distributor Service).
  • Excelente capacidad de comunicación y liderazgo.
  • Conocimiento en métricas de call center.
  • Manejo de herramientas de CRM y software de call center.
  • Dominio avanzado del paquete de Microsoft Office (MS Word, MS Excel, MS Power Point).
  • Visto bueno del Gerente actual del área al que reporta.
  • Antigüedad: 1 año en la posición actual.
  • Skills: Liderazgo y toma de decisiones, Resolución de problemas, Trabajo en equipo, Empatía y orientación al cliente, Organización y gestión del tiempo.

Fecha límite de postulación hasta el 12 de noviembre de 2025.

CON

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