Strategy & Content Operations Lead
hace 2 semanas
We are seeking a senior consulting-profile professional to lead the definition and evolution of operating models across content, marketing, and customer experience environments.
This role focuses on
operating model design, governance, and transformation
, connecting strategy, execution, and measurement in complex, multi-stakeholder organizations. The objective is to enable scalable, efficient, and measurable content and marketing operations through clear processes, roles, workflows, and accountability frameworks.
You will act as a trusted advisor, working closely with executive and senior stakeholders to diagnose operational challenges, design future-state models, and support adoption through change management and continuous improvement.
Key focus areas
- Operating model design for content, marketing, and CX organizations.
- Governance frameworks, RACI definition, and cross-team alignment.
- Content Operations and Content Supply Chain optimization.
- Workflow standardization, demand management, and delivery models.
- Performance management: KPIs, dashboards, and operational metrics.
- Change management, adoption, and organizational transformation.
- Stakeholder advisory and executive-level communication.
Profile we are looking for
- 8–12+ years of experience in management consulting, transformation, operations, PMO, or delivery leadership.
- Proven experience designing and implementing enterprise operating models.
- Strong exposure to Content Operations, Marketing Operations, CX, or Digital Transformation.
- Experience working across business, technology, and creative teams.
- Solid background in governance, process design, and operational efficiency.
- Strong analytical thinking and structured problem-solving.
- Bilingual english.
Why this opportunity
This role offers the opportunity to work in a
consultative, high-impact environment
, influencing how organizations operate at scale. You will have ownership to design, challenge, and evolve operational models that drive measurable business outcomes.
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