Strategy & Content Operations Lead

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Omni A tiempo completo

We are seeking a senior consulting-profile professional to lead the definition and evolution of operating models across content, marketing, and customer experience environments.

This role focuses on
operating model design, governance, and transformation
, connecting strategy, execution, and measurement in complex, multi-stakeholder organizations. The objective is to enable scalable, efficient, and measurable content and marketing operations through clear processes, roles, workflows, and accountability frameworks.

You will act as a trusted advisor, working closely with executive and senior stakeholders to diagnose operational challenges, design future-state models, and support adoption through change management and continuous improvement.

Key focus areas

  • Operating model design for content, marketing, and CX organizations.
  • Governance frameworks, RACI definition, and cross-team alignment.
  • Content Operations and Content Supply Chain optimization.
  • Workflow standardization, demand management, and delivery models.
  • Performance management: KPIs, dashboards, and operational metrics.
  • Change management, adoption, and organizational transformation.
  • Stakeholder advisory and executive-level communication.

Profile we are looking for

  • 8–12+ years of experience in management consulting, transformation, operations, PMO, or delivery leadership.
  • Proven experience designing and implementing enterprise operating models.
  • Strong exposure to Content Operations, Marketing Operations, CX, or Digital Transformation.
  • Experience working across business, technology, and creative teams.
  • Solid background in governance, process design, and operational efficiency.
  • Strong analytical thinking and structured problem-solving.
  • Bilingual english.

Why this opportunity

This role offers the opportunity to work in a
consultative, high-impact environment
, influencing how organizations operate at scale. You will have ownership to design, challenge, and evolve operational models that drive measurable business outcomes.

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