Business Solutions Support Specialist

Requisition ID:
215838

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

Purpose
The Support Engineer will be working in a cross functional technology team responsible for the bank's Customer data and will contribute to the overall success of the team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are following governing regulations, internal policies, and procedures.

The incumbent should be a self-starter and be able to work independently with little or no supervision. They should have strong communication skills, a client focused mindset, and take accountability and ownership of tasks.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Contributes to a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Experience coding in a professional environment, taking requirements from concept to production use.
• Ability to work collaboratively and communicate clearly and concisely with both technical and non-technical audiences.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Troubleshoot production incidents, job failures, and provide support for production applications.
• Analyze and resolve incident tickets assigned to the group based on severity and priority and identify the root cause for resolution.
• Ensure incident and change management processes are executed as mandated, partnering with various internal teams.
• Provide Release Management support including post-release health checks and monitoring of applications and ensure timely communications to upstream and downstream teams.
• Develop, document and standardize plans and processes for preventive maintenance steps to ensure system stability and availability.
• Provide after-hours support via an on-call pager on a rotational basis for production incidents, application releases during a maintenance windows and other maintenance activities
• Understand how the Bank's risk appetite and risk culture should be incorporate into in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Dimensions
Including But Not Limited To

• Prioritize multiple production issues and completing the necessary analysis and documentation within established SLAs.
• Working in a cross-functional technology team
• Supporting critical customer data (onboarding, maintenance, inquiries) processes for the whole bank
• Working with multiple stakeholders and collaborating with various teams
• Identifying client needs and assisting or escalating as appropriate
• Proficient in modern script and coding languages.

Education / Experience / Other Information

• 3+ years' experience in any ETL platform like Informatica, Talend, DataStage etc. (highly desirable)
• 3+ years of experience in Application Support, Log Monitoring, Debugging and Incident Management process.
• 3+ years of Unix Shell Scripting and prior experience with Java based application (nice to have)
• Highly analytical and good understanding of databases, technical architecture, and experience in working with SQL.
• Excellent communication skills (verbal/written/presentation).
• B1+ level of English.

Working Conditions
When required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support.

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in will remain live for a minimum of 5 days.