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Customer Service 2

hace 3 semanas

Bogotá, Bogotá D.E., Colombia IDEMIA A tiempo completo
Purpose
This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability Key Missions
Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries
Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction
Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
Supports regulatory customer and internal compliance requirements
Manages customer queries and complaints to a satisfactory resolution
Supports Account Manager in relation to contract delivery
Supports internal requirements in relation to service delivery Manages multiple small-medium size or complexity customer accounts with minimal support
Handles customer service inquiries, requests and problems directly, through a variety of mediums and also face to face, able to manage these effectively
Uses internal tools and systems effectively
Gathers and reviews information, trouble shoots and makes recommendations
Pepares and presents customer reports and presentations
Requires a general knowledge of the organization, products and services
Provides leadership, coaching and mentoring to entry level colleagues
Assesses needs and suggests or promotes alternative products, services and solutions
Sells or promotes products or services
Organizes customer retention and growth trend documentation Profile & Other Information