Operations Supervisor

hace 2 días

Bogotá, Bogotá D.E., Colombia Lean Solutions Group A tiempo completo

Note:
Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).

The Operations Supervisor will be required to work On-Site in Bogotá City.

JOB SUMMARY:

The Supervisor is responsible for coordinating the team's daily workload, monitoring performance, and ensuring tasks are completed according to client expectations. This role acts as a direct extension of the company for the customer, addressing needs promptly, maintaining clear communication, and ensuring smooth operational execution.

RESPONSIBILITIES:

  • Maintain effective communication with the team and the client, ensuring alignment in processes, quick issue resolution, and strong relationship management.
  • Coordinate daily workloads, monitor queues, oversee operational performance, and allocate tasks according to client requirements.
  • Conduct weekly audits of workloads handled by employees, ensure accuracy in documentation, and follow up on any discrepancies.
  • Track attendance, delays, system issues, and report operational obstacles to management.
  • Support continuous improvement by reviewing current procedures and recommending best practices to improve efficiency and quality.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree preferred.
  • 2–5 years of experience in supervisory roles.
  • Advanced English proficiency (spoken and written).
  • Proficiency in email platforms, Microsoft 365, Google Suite, and familiarity with TMS systems.

BENEFITS:

  • Competitive salary.
  • Opportunities for professional growth.
  • Positive and collaborative work environment.

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