OCR Shift Supervisor

hace 1 día

Bogotá, Bogotá D.E., Colombia ARRISE A tiempo completo

Leading the Charge in Live Casino Operations as a Control Room Shift Supervisor with Unmatched Precision

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

  • We're more than a company—we're a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond.
  • We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
  • We don't just build products—we build opportunities, invest in our people, and foster growth at every level.

Main Responsibilities:

  • Maintaining the relationship with internal and external clients (staff, operators, player)
  • Respecting and maintaining the game standards imposed by the company
  • Active contribution to the company's development
  • Collaboration and cooperation Operational activities
  • Offers support to the players when is the case or if they ask for guidance
  • Assures that the staff interacts with the players and offers them an attractive and entertaining game environment
  • Coordinates the staff under his/her supervision: Ensures an optimal number of employees on shift
  • Monitors the assignment at the tables, rotations and breaks
  • Periodically staff assesments
  • Ensures that all the company's procedures and standards are respected by the employees
  • Offers a professional work environment and treats all employees with respect, offering transparency in the communication with the employees; offers periodical feedback, both negative and positive, in a polite and constructive manner

Candidate Requirements:

  • Industry Experience: At least 1 year of experience in the Casino LIVE/Online industry.
  • Knowledge Proficiency: Understanding of games and procedures.
  • Communication Skills: Advanced written and verbal communication skills in English.
  • Technical Skills: Proficiency in PC operations and Microsoft Office.
  • Management Experience: Experience in a supervisory or management role is advantageous.

Nice To Have

  • Technical Background: Familiarity with live casino technology or control room systems.
  • Higher Education: A higher degree or advanced education related to management, operations, or a relevant field.

What we offer in exchange:

  • Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
  • Competitive salary.
  • International work environment.
  • Opportunities for advancement to higher positions in online casino.

After completing 3 months with us:

  • Home & Emergency Medical Assistance Plan
  • Gym

  • Home Care

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