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After-Sales Branch Manager
hace 3 semanas
We are looking for an
Aftersales Branch Manager
to lead Zoomlion Colombia's nationwide aftersales operations across our business lines:
MEWP, Mobile Crane, Concrete, Forklift, and Foundation
.
This role is key to ensuring
exceptional customer support, efficient technical service, spare parts management, and warranty operations
, while maintaining high levels of customer satisfaction and brand loyalty.
Key Responsibilities
- Lead and supervise the national aftersales operation, including service, warranty, and support teams.
- Implement aftersales strategies aligned with business goals and corporate standards.
- Manage spare parts sales, supplier relations, payments, and invoicing.
- Oversee warranty claim resolution and compliance with manufacturer and contractual policies.
- Support the sales team with technical expertise, manuals, and training materials.
- Build and maintain partnerships with external workshops to ensure nationwide service coverage.
- Drive initiatives to optimize service costs, reduce lead times, and enhance customer satisfaction.
- Ensure compliance with safety, quality, and corporate policies across all operations.
- Collaborate with the Commercial Manager to obtain equipment operation certificates (CEPD and related).
- Support logistics with machine enlistment, warranty repairs, and spare parts identification for customs clearance.
Qualifications
Education:
- Bachelor's degree in
Mechanical, Electromechanical, or Industrial Engineering
(required). - Specialization or certification in
Service Management or Operations
(desirable).
Experience:
- At least
5 years
in leadership roles in
aftersales, service, or technical support
, ideally within
heavy machinery, construction equipment, or agriculture
sectors. - Proven experience managing
technical teams, spare parts operations, warranties, and customer service
processes.
Technical Skills:
- Strong knowledge of
hydraulic, mechanical, and electrical systems
. - Experience using
ERP and CRM systems
for service and inventory management. - Familiarity with
OEM service standards
, warranty protocols, and field service coordination.
Languages:
- English:
Intermediate to Advanced (required).
Why Join Zoomlion?
Be part of a global company driving innovation in heavy machinery and construction technology. At Zoomlion, you'll find a collaborative environment, career growth opportunities, and the chance to make an impact in one of the industry's fastest-growing markets.