IT Customers and Sales Support Specialist

hace 2 semanas

Medellín, Antioquia, Colombia GP Transco A tiempo completo

GP Transco is a modern trucking company that hires experienced drivers, talented office staff, and uses state-of-the-art equipment & software to deliver goods in the U.S. We are currently seeking an experienced individual to fill the IT Support Specialist position to maintain efficient computer systems and networks to optimize the role of technology in our business success and sustainability.

We're seeking a motivated Sales & Customer Support Specialist to join our growing IT team supporting OpenRoad TMS, a comprehensive Transportation Management System serving logistics companies across the United States. This role combines customer success, technical support, and sales questions support. You'll be the primary point of contact for both existing customers and prospects, helping them navigate the system, troubleshoot and do demo's of new features.

Main responsibilities:

Customer Success & Sales Support

  • Serve as primary contact for customer inquiries, issues, and feature requests
  • Troubleshoot customer's technical and process problems and coordinate with development team for resolution
  • Conduct customer training sessions on platform features and best practices
  • Manage customer onboarding process from implementation through go-live
  • Document and track customer issues, resolutions, and feedback
  • Create and maintain support documentation, FAQs, and training materials
  • Participate and lead product presentations (demo) and live call sessions with customers

Required Qualifications

Communication & Interpersonal Skills

  • Advanced English communication skills (written and verbal)
  • Ability to explain complex technical concepts in simple, clear terms
  • Strong presentation and training facilitation skills

Technical & Problem-Solving Abilities

  • Proven experience with software troubleshooting and technical support
  • Ability to gather, interpret, and analyze relevant data
  • Strong attention to detail with analytical thinking approach
  • Ability to work effectively under pressure and manage multiple priorities and requests

Personal Attributes

  • Self-motivated with strong goal orientation
  • Customer-centric mindset and team-player attitude
  • Flexibility and adaptability to changing priorities
  • Excellent time management and organizational skills

Experience Requirements

  • 2+ years in customer support or customer success role
  • Demonstrated experience conducting customer training sessions
  • Customer onboarding experience with SaaS or enterprise software
  • IT system support and troubleshooting background
  • Experience supporting B2B customers in professional environment

Preferred/Nice-to-Have Qualifications

Industry Experience

  • Working experience with Transportation Management Systems (TMS) or related logistics software and supporting logistics companies
  • Understanding of transportation and logistics operations (LTL, FTL, freight brokerage)
  • Familiarity with supply chain processes and terminology

Software Knowledge & Skills

  • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)
  • Experience with ticketing/help desk systems
  • Experience with ticketing/documentation in Jira/Confluence

This position will be entirely on-site or hybrid. NOT REMOTE. We are located in Medellin

Starting salary: 4,800,000 COP, open to negotiation.

Long-term contract.

Monday to Friday, 8:00 a.m. to 5:00 p.m. CST.

Job Type: Full-time

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