Customer Support Specialist

hace 20 horas


Medellín, Antioquia, Colombia Roverd A tiempo completo

Company Description

Roverd is an online booking software provider specializing in managing appointments, activities, tours, excursions, classes, and more. Offering a user-friendly platform, Roverd eliminates setup or monthly fees, making it an accessible solution for businesses of all sizes. Dedicated to simplifying the booking process, Roverd helps businesses operate efficiently and provide seamless customer experiences. Contact Roverd to streamline your scheduling needs and enable a smooth workflow.

Role Description

This is a full-time remote position for a Customer Support Specialist. The successful candidate will handle customer inquiries efficiently, provide technical support, resolve issues to ensure customer satisfaction, and foster positive relationships. Daily tasks include responding to customer queries via various channels, analyzing and troubleshooting technical challenges, and delivering prompt and effective resolutions to maintain high levels of customer support.

Qualifications

  • Strong Customer Support and Customer Satisfaction focus, with a passion for delivering an excellent customer experience
  • Exceptional Interpersonal Skills and ability to maintain professional communication in diverse situations
  • Experience in Technical Support and troubleshooting technical issues effectively
  • Proven Analytical Skills and problem-solving capabilities to resolve customer concerns
  • Ability to work independently in a remote environment and manage time effectively
  • Strong organizational and multitasking skills to manage multiple customer interactions simultaneously
  • Familiarity with booking or appointment management software is a plus
  • Proficiency in written and verbal communication in English; additional languages are an advantage


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