Empleos actuales relacionados con Business Support Supervisor Rbs - SGS Porteria Sur Bogotá Colombia - SGS
-
RBS Regulatory Affairs Associate
hace 4 días
SGS Porteria Sur, Suba, Bogotá, Colombia SGS A tiempo completoDescripción de la empresa SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo. Descripción del empleo The Regulatory Support Associate...
-
TRADE CUSTOMER CARE
hace 1 día
Bogotá, Colombia SGS A tiempo completoTRADE CUSTOMER CARE & OPERATIONS SUPPORT RBS SGS Bogota, D.C., Capital District, Colombia 3 days ago Be among the first 25 applicants Descripción del empleo SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.000...
-
TRADE CUSTOMER CARE
hace 4 horas
Bogotá, Colombia SGS A tiempo completoTRADE CUSTOMER CARE & OPERATIONS SUPPORT RBS SGS Bogota, D.C., Capital District, Colombia 3 days ago Be among the first 25 applicants Descripción del empleo SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.000...
-
RBS Railway RAMS Engineer
hace 4 días
SGS Porteria Sur, Suba, Bogotá, Colombia SGS A tiempo completoDescripción de la empresa SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo. Descripción del empleo The Railway RAMS Engineer will be...
-
Rbs Business Data Analytics
hace 1 semana
Bogotá -La Caro, Bogotá, Colombia SGS A tiempo completoDescripción de la empresa SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo. Descripción del empleo The Senior Data Analytics will...
-
RBS BUSINESS DATA ANALYTICS
hace 1 día
Bogotá, Colombia SGS A tiempo completoDescripción de la empresa SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.000 colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo. Descripción del empleo The Senior Data Analytics...
-
RBS BUSINESS DATA ANALYTICS
hace 4 horas
Bogotá, Colombia SGS A tiempo completoDescripción de la empresa SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.000 colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo. Descripción del empleo The Senior Data Analytics...
-
rbs business data analytics
hace 5 horas
Bogotá, Bogotá D.E., Colombia SGS A tiempo completoDescripción de la empresa SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo. Descripción del empleo The Senior Data Analytics will...
-
Colombia PLANETA CORPORACIÓN, SRL A tiempo completoPosizione riservata a candidati appartenenti alle Categorie Protette (L. 68/99) In Grupo Planeta promuoviamo le pari opportunità. Questa posizione è riservata a persone appartenenti alle Categorie Protette ai sensi della Legge 68/99 . Tutte le candidature saranno trattate con pari considerazione, indipendentemente da razza, nazionalità, sesso, età,...
-
Business Support Specialist
hace 1 semana
Bogotá, Colombia Access Financial Network A tiempo completo**We're Hiring: Business Support Specialist** **Location**: Remote **Industry**: Accounting & Financial Services At **Access Financial Network**, we specialize in providing comprehensive accounting services including payroll, bookkeeping, and taxes for small businesses across the U.S. We are currently looking for a **Business Support Specialist** to join...
Business Support Supervisor Rbs
hace 2 horas
SGS is the world's leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. We support governments, government agencies and the private sector on trade facilitation, reducing complexity in global supply chains, securing duties and taxes, and verifying the compliance of products with regulations.
Job DescriptionPrimary Responsibilities:
- Troubleshoots and corrects daily disruptions to productivity.
- Ensures that GBS provides a high level of service to the Affiliate operations based on the Statement of Work.
- Manages the staff operations and administration for the GBS program, including optimizing shift schedules, according to GBS requirements and Affiliate needs.
- Proactively manages performance, throughput, utilization, and quality via established KPIs, alerting program leaders of deficiencies in a timely manner.
- Main GBS point of contact for Affiliates regarding all operational issues.
Specific Responsibilities:
- At all times, complies with SGS Code of Integrity and Professional Conduct, HR policies, Health & Safety, and Quality Assurance policies and procedures.
- Maintains a working knowledge of all processes and procedures being supported by assigned GBS teams.
- Participates as required in the recruitment of the new GBS staff on behalf of Affiliates with operations housed in GBS facilities.
- Supports and guides Technical Leads in their management of daily team assignments and, as far as possible, checking in with each one at the beginning of each day and again throughout their shift.
- Ensures work-from-office and work-from-home hybrid (if offered) policies are adhered to:
- Both the office and home working conditions are maintained, including office space, computers, desks, connectivity, etc.
- Connectivity stability and speed are maintained such that productivity is not impacted per set KPI targets.
- Staff members observe mandatory schedule in office unless excused in writing
- Staff members consistently and sustainably maintain a minimum performance of Meets Expectations each week.
- At the end of each week, prepares and/or reviews and adjusts weekly shift roster in coordination with Affiliates to ensure adequate coverage. Ensures the team is following the roster and resolves any issues that may arise. Escalates to the Affiliate Manager and GBS Manager as required.
- Manages staff attendance and time off requests in coordination with Affiliates.
- Reviews all daily status reports for completion of all work commitments.
- Ensures fluid communications between the Affiliates and their GBS team(s) and that all issues and conflicts are resolved in a timely manner. Ensures Technical Leads respond to lab enquiries within the same shift as received.
- Ensures they themselves respond to all Affiliate queries within the shift received.
- In the absence of a Technical Lead for any particular team, ensure with the team members that work trackers are updated and accurate daily.
- Compiles, monitors and reports KPIs as outlined in the Statement of Work, focusing on continuous improvements, and coordinating with Affiliate managers to correct performance deviations as quickly as possible.
- At the end of each week, runs KPI reports for each team and each individual, looking to verify the underlying work tracker data is correct and up-to-date, as well as identifying performance aberrations before they become larger issues. Initiate corrective and/or improvement actions as needed to ensure performance is maintained.
- Ensures work instructions, SOPs and quality documents available to the teams are up to date and adhered to.
- Ensures that all Corrective Action and Preventative Action (CAPA) investigations are pursued, closed and findings implemented in a timely manner in close coordination with the Lab Affiliates.
- Participates in scheduled weekly/monthly discussions with Team members, Lab Affiliates and Business Support program management, to ensure that any issues both immediate and ongoing are addressed.
- Organizes, manages and perhaps participates in staff training requirements, opportunities and schedules in coordination with Affiliates.
- Executes the annual performance reviews of GBS staff, fully informing affiliates, including access to or entry into the local performance tracking system.
- Assists in the identification and implementation of specific operational improvements as discussed with the Affiliate manager, the GBS Business Support Manager, or the GPO Business Support team.
Profile
- Minimum university Bachelor degree; science, technical or business administration degrees preferred.
- A minimum of 3 years' work experience supervising staff and demonstrated aptitude to manage a team of over 20 people, especially in a GBS environment.
- Demonstrated success meeting or exceeding KPI targets.
- Proficiency on all MS Office tools and preferably at least one other business operations software system.
- Demonstrated commitment to data quality and operational excellence.
- Experience in administrative activities and in professional interactions with back-office functions, such as HR, IT and Finance.
Required Skills
- Good knowledge of process approach, ability to challenge and improve processes.
- Fluent in English (B2+)
- Able to provide excellent customer service level.
- Able to closely cooperate with other groups within an organization.
- Outstanding sense of organization, detail-oriented and meticulous
- Excellent sense of prioritization
- Good communication and interpersonal skills
- Able to work independently and coordinate several activities simultaneously.
- Works well under pressure.
- Applies judgment and acts according to the SGS standards of ethics and integrity.
Horario: Lunes a viernes
Modalidad: presencial
Salario: A convenir en COP
Contrato con GBS a termino indefinido.
