Carrier Sales Manager
hace 6 días
About The Job
Carrier Sales Manager
Location: Barranquilla (On-site)
As a Carrier Sales Manager, you will be responsible for overseeing the performance and development of Carrier Sales Representatives, both on-site in Barranquilla, Colombia, and some remote team members. This includes, but is not limited to: managing personnel schedules to ensure consistent coverage, tracking and driving progress on key performance indicators (KPIs), providing ongoing training and coaching, managing call volume distribution, and upholding and reinforcing Core company values.
Core Logistics is a dynamic and rapidly expanding organization that specializes in delivering Freight Transportation Solutions and Logistics Support across the United States and Canada. Grounded in seven core values—Safety, Courage, Achievement, Respect, Responsibility, Integrity, and Transparency—Core prioritizes the success of its clients and team members. Embracing the ethos of
"All Owns All,"
"Let No Team Member Fail,"
and
"Integrity Before Profit,"
Core fosters a culture of unwavering commitment to excellence.
Main Responsibilities
- Lead, mentor, and develop CSRs to improve performance and skillset.
- Monitor key KPIs and implement clear action plans for improvement.
- Ensure CSRs have the tools, access, and resources needed to perform successfully.
- Oversee staffing levels, call volumes, and region coverage to ensure efficiency.
- Hold team members accountable while fostering a positive, high-performance culture.
- Ensure compliance with SOPs for booking, tracking, negotiating, and problem-solving.
- Identify gaps in processes and lead updates to SOPs, especially during software rollouts.
- Track individual CSR progress monthly and support skill development.
- Recognize achievements and highlight team wins.
- Lead by example with professionalism, integrity, and strong communication.
Key Performance Indicators
- Constructive feedback loops with reps who need additional development
- Tracking and booking gap mitigation when reps are out
- Reinforcement and monitoring/presenting of KPI's (to leadership and reps)
- Identifying training and execution needs
Minimum Requirements
- Bachelor's degree in logistics, supply chain, business, or related field (or equivalent experience).
- English proficiency C1 or higher (mandatory).
- 3+ years of leadership experience in Carrier Sales, Carrier Operations, or Freight Brokerage.
- Strong leadership and coaching skills in a metrics-driven environment.
- Excellent communication and negotiation skills.
- Highly organized, proactive, solution-oriented mindset.
- Experience managing on-site + remote teams is a plus.
Incentives
- Industry-leading Salary + Bonus program
- Work Schedule: Monday to Friday (weekends OFF)
- Contract type: Permanent.
- Driven by US Calendar
- 2 Weeks Paid Vacation Annually
- Encouraging and Collaborative Team Environment
How To Apply
Please submit your CV in English for consideration.
Join a company that values integrity, collaboration, and continuous improvement — and help shape the future of our Carrier Operations team.
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