Help Desk Support Specialist

hace 23 horas

Bogotá, Bogotá D.E., Colombia Solvo Global A tiempo completo

Responsabilities:
• Handle password resets, MFA enrollments, and identity verification through Caller Verify.
• Manage Active Directory attributes, group memberships, and folder permissions.
• Assist with RingCentral call handling setups and user configurations.
• Support Cloudflare VPN connectivity and troubleshooting to ensure access to company resources.
• Transfer and set up user data on new machines using Cloudflare and OneDrive.
• Troubleshoot endpoint issues in Windows 11 including logon, performance, hardware, and configuration problems.
• Provide application support for common office environment applications such as Office 365, Zoom, Teams, Microsoft Edge, Island Browser, Adobe Acrobat, RingCentral UC, SnagIt, etc.
• Provide entry level support line of business applications such as Applied Epic, Epic Connection Suite, Salesforce, WEX, Carrier sites, and various SaaS applications.
• Support Citrix environments including disaster recovery and profile rebuilding for user sessions and backups.
• Provide printer setup and configuration for both office and remote users.
• Support Zoom Rooms (conference room systems) for connectivity and AV troubleshooting.
• Assist users with personal equipment setup and mobile device enrollment via Intune, enabling secure access to company resources.
• Set up personal printers at home within the Cloudflare environment.
• Recover local machine accounts protected by BitLocker encryption.
• Document every interaction within Zendesk for transparency and traceability.
• Escalate/route appropriate issues to other teams as required
• Provide excellent customer service to the employees that request assistance.

Skills
• 6 months - 1 year of experience as Tier 1. Basic troubleshooting experience.
• Understand Microsoft Office 360, Windows 11, Adobe, Acrobant, Saas base tools, working knowlegde of mobile devices and or support.
• Customer service skills, pleasant, customer focus, driven by helping people
• Critical thinking and good communication skills.

  • IT Help Desk Specialist

    hace 23 horas

    Bogotá, Bogotá D.E., Colombia GP Strategies Corporation A tiempo completo

    GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000...

  • Helpdesk Support Specialist

    hace 23 horas

    Bogotá, Bogotá D.E., Colombia EX Squared LATAM A tiempo completo

    Become an EXpert as a Help Desk Support SpecialistAt EX Squared LATAM, we connect talented professionals across the region with impactful digital projects. We're looking for a Help Desk Support Specialist to join our team and provide first-level technical support to end users, ensuring timely resolution of issues and a high-quality support experience.This...

  • Help Desk

    hace 23 horas

    Bogotá, Bogotá D.E., Colombia Escuela de ingeniería y arquitectura A tiempo completo

    En EADIC (Escuela Abierta de Desarrollo en Ingeniería y Construcción), somos una institución educativa internacional especializada en formación técnica y de posgrado. Apostamos por la innovación, el conocimiento y el talento digital para transformar el futuro de la ingeniería, arquitectura y construcción.¿Cuál será tu misión como Help Desk?Tu...

  • Remote Level II IT Help Desk Support Technicians

    hace 23 horas

    Bogotá, Bogotá D.E., Colombia K2 Staffing A tiempo completo

    SummaryWe work with a wide range of U.S.-based clients, many in the Managed Services Provider (MSP) space, and are currently hiring Remote Level II IT Help Desk Support Technicians to join their growing teams. This role requires strong knowledge of desktop and server technologies, including Windows 10, Windows Server 2016/2019, networking fundamentals, and...

  • Technical Support Specialist

    hace 23 horas

    Bogotá, Bogotá D.E., Colombia edunext A tiempo completo

    Do you meet the profile and are interested in being part of edunext?You can apply directly via LinkedIn or send us your resume to the following email: , with the subject: "Technical Support Specialist (Level 2)".Role DescriptionAs a Technical Support Specialist (Level 2) in the Hosting division at edunext, you will be responsible for ensuring the continuity...

  • IT Help Desk

    hace 23 horas

    Bogotá, Bogotá D.E., Colombia Wizeline A tiempo completo

    The CompanyWizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. We thrive in solving our customer's challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building...

  • CX Tech Support Manager

    hace 23 horas

    Bogotá, Bogotá D.E., Colombia CBTW Americas A tiempo completo

    What we doWe are a global tech solutions company that believesCollaboration Betters The World.Leveraging strategy, technology, and design, we partner with organizations worldwide to offer comprehensive solutions from idea conception to product realization. We work with people around the globe to advise, build, run, and support the creation of products with...

  • Global Service Desk

    hace 23 horas

    Bogotá, Bogotá D.E., Colombia Arup A tiempo completo

    Joining ArupArup's purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.We have an opportunity for someone to join our new and expanding Global Service Desk team. As a global service desk analyst, you will support the design, transition, operation and continuous improvement of services...

  • Help Desk Analyst

    hace 23 horas

    Bogotá, Bogotá D.E., Colombia Wizeline A tiempo completo

    We AreWizeline, a global AI-native technology solutions provider, develops cutting-edge,AI-powereddigital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture ofgrowth, collaboration,andimpact.With the right people and...

  • Help Desk Analyst

    hace 23 horas

    Bogotá, Bogotá D.E., Colombia Wizeline A tiempo completo

    We are:Wizeline, a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.With the right...