Empleos actuales relacionados con IT Help Desk - Bogotá, Bogotá D.E. - Wizeline

  • Remote Level II IT Help Desk Support Technicians

    hace 2 minutos

    Bogotá, Bogotá D.E., Colombia K2 Staffing A tiempo completo

    SummaryWe work with a wide range of U.S.-based clients, many in the Managed Services Provider (MSP) space, and are currently hiring Remote Level II IT Help Desk Support Technicians to join their growing teams. This role requires strong knowledge of desktop and server technologies, including Windows 10, Windows Server 2016/2019, networking fundamentals, and...

  • Deal Desk Manager

    hace 2 minutos

    Bogotá, Bogotá D.E., Colombia Roca Alliances S.A A tiempo completo

    We Are Hiring: Deal Desk Manager About Roca AlliancesRoca Alliances It is a company providing multiple services to cover all departments, as well as a company specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep...

  • Help Desk Analyst

    hace 2 minutos

    Bogotá, Bogotá D.E., Colombia WIZELINE A tiempo completo

    We are:Wizeline, a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.With the right...

  • IT Service Desk Tier 1

    hace 38 segundos

    Bogotá, Bogotá D.E., Colombia Emapta Global A tiempo completo

    Ready to Troubleshoot the World?Are you the kind of tech pro who can spot an issue before anyone else notices it? Here's your chance to be the go-to expert who keeps systems running and people connected. Take the leap into a global career in IT without leaving Colombia. Here's your chance to make your mark in the mortgage technology space-resolving issues,...

  • Ingeniero/a De Monitoreo Dynatrace

    hace 2 minutos

    Bogotá, Bogotá D.E., Colombia Periferia IT A tiempo completo

    Prepárate para vivir una nueva etapa con Periferia IT Group Si tienes experiencia como Ingeniero/a de monitoreo Dynatrace y quieres generar un impacto en el mundo tecnológico, esta es tu oportunidad para unirte a nuestro equipo. Trabajarás con más de 1,000 profesionales en una multinacional colombiana líder en el sector TI, con fuerte presencia en...

  • IT Support Analyst-3

    hace 25 segundos

    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleIT Support Analyst-3Job Title: IT Support Analyst DCSPosition type: Fulltime Location: BOG (hybrid)About Your Business Area/Department:The Amadeus Global Customer Care group provides 2nd and 3rd Level Service Desk to support Amadeus Airline customers using Amadeus Products and Solutions (Reservation, Inventory, Ticketing, Departure control &...

  • IT Specialist for End-User Computing Group

    hace 2 minutos

    Bogotá, Bogotá D.E., Colombia MicroSourcing A tiempo completo

    The IT Specialist for End-User Computing Group (EUCG) will be responsible for the following across Microsourcing Colombia:To provide 1st level technical support professionally, efficiently and effectively, maintaining a highdegree of customer service.Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgradingsoftware,...

  • Help Desk Technician Level 1

    hace 2 minutos

    Bogotá, Bogotá D.E., Colombia Distro A tiempo completo

    Tier 1 – Frontline Operations TechnicianRole Overview:• Serve as the client's first line of support with direct user interaction.• Manage system access and perform initial issue triage.Responsibilities:• Handle password resets, MFA enrollments, and identity verification via Caller Verify.• Manage Active Directory attributes, group memberships, and...

  • Help Desk Technician Level 1

    hace 2 minutos

    Bogotá, Bogotá D.E., Colombia Distro A tiempo completo

    Tier 1 – Frontline Operations Technician Role Overview: • Serve as the client's first line of support with direct user interaction. • Manage system access and perform initial issue triage. Responsibilities: • Handle password resets, MFA enrollments, and identity verification via Caller Verify. • Manage Active Directory attributes, group...

  • CX Tech Support Manager

    hace 24 segundos

    Bogotá, Bogotá D.E., Colombia CBTW Americas A tiempo completo

    What we doWe are a global tech solutions company that believesCollaboration Betters The World.Leveraging strategy, technology, and design, we partner with organizations worldwide to offer comprehensive solutions from idea conception to product realization. We work with people around the globe to advise, build, run, and support the creation of products with...

IT Help Desk

hace 1 hora

Bogotá, Bogotá D.E., Colombia Wizeline A tiempo completo

The Company

Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. We thrive in solving our customer's challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business.

Must-Have Requirements:


•
Excellent English communication skills
(spoken and written) –
B2- C1


• Strong
problem-solving mindset
and ability to think logically under pressure.


• Proven
customer service orientation
with empathy and clarity in user interactions.


• Familiarity with
Microsoft 365
tools (Outlook, Teams, OneDrive, SharePoint).


• Basic understanding of
Active Directory
concepts (account unlocking, password resets).


• Exposure to
Remote Monitoring and Management (RMM)
tools.


• Knowledge of
ticketing systems
(e.g., Jira, Zendesk, or Freshdesk).
• Ability to
follow SOPs
and internal documentation accurately.
• Comfortable handling
L1 IT support cases
such as:

  • Email/calendar issues
  • Printer and network troubleshooting
  • Application access requests
  • Device performance or login issues


• Experience with
Windows and/or macOS
environments (basic navigation and troubleshooting).


• Capable of escalating effectively to Tier 2 when appropriate.


• Highly organized with good
time management
and ability to prioritize tasks.
• Strong
teamwork and collaboration skills
across distributed teams.

About Us

Wizeline prioritizes a culture of diversity and development
for its nearly 2,000 person team spread across the globe. We believe great technology comes from a mix of talents and perspectives. Our core values of ownership, innovation, community, and inclusivity are central to our work. Wizeline is invested in its employees' growth, offering opportunities to create personalized career paths and develop in-demand skills. We even have a free education program, Wizeline Academy, to help both employees and the broader community upskill in tech.

Please note that by submitting your application, you agree with the terms and conditions of our Privacy Policy.

Apply now