Sr. Manager, Operational Resilience

Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description
The Senior Manager – Operational Resilience is responsible for developing and implementing strategies to maintain Visa's capability to respond to disruptive events. The position involves integrating resilience into essential business processes, supporting business continuity planning, and coordinating crisis responses to maintain operations and meet regulatory requirements within the LAC region. The role requires collaboration with stakeholders across the region to address local risks, challenges, and regulatory concerns in alignment with global strategies, policies, and procedures. Additionally, the Senior Manager will provide regional operational support to help ensure stable operations and contribute to business objectives.

Key Responsibilities

• Operational Resilience Leadership: Implement and maintain global resilience frameworks within the region, ensuring alignment with Visa standards and regulatory requirements.
• Business Continuity Planning: Develop, update, and validate business continuity strategies, including impact tolerance assessments and recovery protocols for critical processes.
• Crisis Management Oversight: Lead coordinated response efforts during incidents that threaten life, property, operations, or brand. Activate crisis response teams and ensure timely communication with stakeholders.
• Incident Response & Exercises: Conduct regional risk-based simulations and crisis drills to validate readiness and refine response plans.
• Performance & Compliance Reporting: Monitor and report KPIs, KRIs, and regulatory compliance metrics related to resilience and continuity programs.
• Training & Awareness: Deliver resilience and crisis management training to regional teams, fostering a culture of preparedness and adaptability.
• Stakeholder Engagement: Collaborate with internal teams and external partners to ensure integrated resilience strategies across business units.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Bachelor's degree in Business, Risk Management, or related field; advanced degree preferred.
• 8+ years of experience in operational resilience, business continuity, or crisis management within a global organization.
• Strong knowledge of regulatory requirements and industry best practices for resilience and continuity, as well as incident response and recovery processes
• Excellent leadership, communication, and stakeholder management skills.
• Ability to manage multiple priorities under pressure and drive results in complex environments.
• Advanced working knowledge of office software (Word, Outlook, Excel, PowerPoint, SharePoint, and Project) and/or other report building tools with experience in data analytics and metrics reporting.

Preferred Skills

• Certification in Business Continuity (CBCP, ISO or Crisis Management.
• Experience with resilience frameworks and risk-based planning.
• Familiarity with financial services or technology industry.

Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.