Customer Support Representative

Hi I’m Gerda, Head of Customer Support at WeTravel. I’ve been with WeTravel for quite some time and have truly enjoyed growing with the company. I’m based in beautiful Budapest, and I’m excited to find a new Customer Support Representative to join our amazing global team In this role, you’ll be on the front lines helping travel organizers around the world get the most out of our platform. From resolving customer issues and answering product questions, to improving our help center and collaborating across teams, your work will have a direct impact on the success and satisfaction of our users. If you’re passionate about helping people, love problem-solving, and thrive in a fast-paced, international environment—we’d love to meet you **How We Work**: At WeTravel, we run lean, move fast, and support each other fiercely. Our support team thrives in a high-paced, collaborative environment where we constantly improve our service by sharing knowledge, learning from feedback, and staying close to our users. This is a remote-first role with high autonomy, impact, and visibility. You’ll collaborate closely with engineering, product, and sales teams to address user needs and improve the customer journey—while also contributing to the systems and content that power our support strategy. **Why You Should or Shouldn’t Apply**: - Have 1-2+ years of experience in customer support, ideally in SaaS or a tech-driven environment. - Are fluent in **English and Spanish**, both written and verbal. - Are empathetic, patient, and passionate about helping others succeed. - Enjoy troubleshooting and can distinguish between user error and product bugs. - Communicate clearly and concisely—even when under pressure. - Are proactive, organized, and comfortable working independently. - Love improving things—content, processes, and tools alike. - Have a quiet home office setup and are open to working flexible hours, including some weekends. - Have** weekend availability**: Occasionally work one weekend shift (4 hours), approximately once every 7-9 weeks. **You might not be the right fit if you**: - Prefer a highly structured or corporate environment. - Struggle with working autonomously in a fast-paced setting. - Don’t enjoy giving or receiving feedback regularly. - Find it difficult to manage multiple tasks or priorities at once. **On a Weekly Basis You Will Find Yourself**: - Educating users about our product and helping them achieve their goals. - Troubleshooting issues and escalating bugs or technical challenges when needed. - Creating or updating help center articles and internal support documentation. - Collaborating with product and engineering teams to share user insights. - Assisting prospective customers with questions before connecting them with sales. - Managing your time effectively between reactive support and proactive tasks. **Benefits**: - Full-time - Fixed Term Contract (as International Contractor). - Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self. - Amsterdam Program - visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments. - Work remotely for a maximum of 4 weeks per calendar year. - Annual team off-site (often somewhere sunny ). - Extensive paid family leave. - Three paid volunteer days per year — take time to give back to causes you care about, on us. - 2-week cross-functional onboarding program. - Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment. - Cambly for colleagues for whom English is not their first language. - Join an international, travel-loving team with a passion for adventure and innovation. **Please Note**: - **As a member of our international team, you’ll work full-time under a B2B contractor agreement, with monthly payments in USD.** **Equal Opportunities**: Compensation Range: $18K - $21K