Bilingual Client Service Representation Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia TOA Global A tiempo completo

Bilingual Client Service Representation Specialist (Bilingual in Spanish & English)
Location:
Bogotá, Colombia

Schedule:
Monday - Friday, Full-Time position, PDT/PST Office Hours

Unlock your potential At TOA Global, we are obsessed with helping people thrive in their businesses, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.

About the role

  • Build strong client relationships through friendly and professional phone and email communication
  • Conduct follow-ups to gather documents, clarify financial information, and maintain case progress
  • Assist in the preparation of IRS financial forms and organize client case files
  • Track and update client records, case notes, and deadlines in our database
  • Collaborate closely with the Representation and Client Services teams
  • Translate and interpret for Spanish-speaking clients when needed
  • Always maintain confidentiality and professionalism

About you

  • Fluent in English and Spanish (both written and spoken), required
  • Associate degree in Accounting, Finance, or related field, preferred
  • 2-3 years experience in customer service or administrative support in a legal, financial, or mortgage seƫng may be substituted for degree
  • 1+ year of professional phone-based client service experience
  • Excellent verbal and wriƩen communication skills
  • Strong attention to detail, time management, and organizational skills
  • High proficiency with Microsoft Office (Word, Excel, Outlook)

WHY CHOOSE US?

  • We value our people: Your growth and wellness matter most to us.
  • Purposeful Work: Make a difference in the lives of your clients and their families.
  • Join the Award-Winning Team:2019 & 2023 BBB Torch Award for Ethics, 2024 International BBB Award for Ethics, 6 years of earning Inland Northwest, Best Places to Work

Benefits:

  • Employer-paid medical, dental, vision, life, and LTD insurance
  • 3 weeks PTO to start, increasing to 4 weeks after 1 year

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