25917506 Customer service intermediate Analyst

hace 7 horas

Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

  • Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
  • Provide coaching and support to team and serve a point of contact for esclations
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Advise on and advocate the implementation of process improvement and reengineering to improve client experience
  • Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
  • Escalate customer feedback, processing delays and errors appropriately
  • Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
  • Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
  • Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 2-5 years of customer experience
  • Relevant experience (business/financial environment) preferred
  • Demonstrated project management and organizational skills to prioritize multiple tasks
  • Proven self-reliance and accountability and ability to manage risk
  • Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
  • Proven investigative and analytical skills
  • Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

  • Bachelor's degree/University degree or equivalent experience

Job Family Group:
Customer Service


Job Family:
Institutional Customer Service


Time Type:
Full time


Most Relevant Skills
Please see the requirements listed above.


Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.


Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

  • 25917506 Customer service intermediate Analyst

    hace 7 horas

    Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

    The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities:Manage a portfolio of high-profile...

  • 25917506 Customer service intermediate Analyst

    hace 7 horas

    Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

    Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards Provide coaching and support to team and serve a point of contact for esclations Develop and maintain client portfolio through regular calls and face to face interaction, as needed Inform...

  • Customer Service

    hace 7 horas

    Bogotá, Bogotá D.E., Colombia IDEMIA A tiempo completo

    AtIDEMIA Secure Transactionsyou will help build technologies that secure billions of essentialtransactions every day and experience the great responsibilities that come with it.Join a company built on trust, transparency and accountability, committed to reducing its impact, protect the environment, support local populations, and bring positive changes to...

  • Bilingual Customer Service Agent

    hace 7 horas

    Bogotá, Bogotá D.E., Colombia Atlantic Quantum Innovations A tiempo completo

    Do you enjoy helping people and giving clear, simple solutions?In this role, you will support customers with their questions and requests, helping them have a positive experience in every interaction. If you like communicating with others, listening carefully, and solving issues in a bilingual environment, this position is a great opportunity for you.Role...

  • Customer Service

    hace 7 horas

    Bogotá, Bogotá D.E., Colombia ScotiaGBS Colombia del grupo Scotiabank A tiempo completo

    At ScotiaGBS we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new Credit Specialist positionWhat will you do?PurposeThe Credit Specialist is part of the GBS-DR, Global Operations team and is responsible for conducting thorough review of conditionally approved retail credit...

  • Customer Excellence Analyst

    hace 7 horas

    Bogotá, Bogotá D.E., Colombia Nubank A tiempo completo

    About UsNu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.Listed on the New York...

  • Customer Excellence Analyst

    hace 7 horas

    Bogotá, Bogotá D.E., Colombia Nu Colombia A tiempo completo

    About UsNu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.Listed on the New York...

  • Customer Service Representative

    hace 7 horas

    Bogotá, Bogotá D.E., Colombia Virtustant A tiempo completo

    *To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.***Customer Service Representative****About the company**Our client is an established insurance company that provides coverage solutions to individuals and businesses. They focus on delivering reliable service, clear communication, and strong customer...

  • Customer Service Support

    hace 7 horas

    Bogotá, Bogotá D.E., Colombia Ricoh Latin America Inc A tiempo completo

    Join Our TeamWe're hiring aCustomer Service SupportRequirements:Bilingual (English B2)Minimum 1 year of customer service experienceWhat We Offer:Rotating shifts (M-F, includes Colombian holidays)Hybrid model: 3 days in-office, 2 remoteBirthday off for you and your familyReferral and long-term service bonusesUbicación: Av Cra 45 #108-27, Torre 2 PISO 18...

  • Sales/Customer Service

    hace 7 horas

    Bogotá, Bogotá D.E., Colombia Sola Wood Flowers A tiempo completo

    Sola Wood Flowers is looking for full time sales people to join our team. The ideal candidate has a background in either customer service and sales. You will help customers plan our their bridal florals. Consultations happen via video, or via phone This is a great role for anyone that loves florals, wedding planning, etcWhy work for us?Excellent, above...