SU - IT Support Specialist

hace 4 días

Colombia Somewhere A tiempo completo US$12.000 - US$24.000 al año
Role Description

This is a full-time remote role for an IT Support Specialist at a growing US based company. The IT Support Specialist will be the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems. You will handle troubleshooting, system maintenance, and provide assistance with software and hardware-related problems. This role requires a proactive and customer-centric mindset, along with strong technical knowledge to address a variety of IT issues.

Responsibilities
  • Technical Support: Provide first-level support to clients and internal teams via email, phone, and remote desktop tools.
  • Troubleshooting: Diagnose and resolve hardware, software, and network-related issues in a timely manner.
  • System Maintenance: Assist in the setup, configuration, and maintenance of company systems, hardware, and software.
  • User Support: Guide users through problem-solving processes and provide training on software or system use when necessary.
  • Escalation: Identify complex issues and escalate them to the appropriate team or department when needed.
  • Documentation: Maintain detailed records of technical issues, resolutions, and system configurations using a ticketing system.
  • Software Installation: Support the deployment of new software and updates, ensuring compatibility and smooth operation.
  • Network Management: Assist with basic network troubleshooting, including connectivity issues and minor server maintenance.
  • Incident Reporting: Track, document, and analyze recurring issues to improve overall system efficiency and prevent future problems.
Requirements

  • Experience

    • 2+ years of experience in an IT Support role, preferably in a fast-paced or customer-facing environment.
    • Experience working remotely and supporting international clients is a plus.

  • Technical Skills

    • Strong knowledge of Windows, macOS, and/or Linux operating systems.
    • Familiarity with cloud services (e.g., AWS, Google Cloud, Azure).
    • Experience with IT support tools (e.g., remote desktop applications, ticketing systems).
    • Knowledge of basic networking principles (TCP/IP, DNS, VPNs, etc.).
    • Experience with hardware troubleshooting and maintenance.

  • Communication Skills

    • Excellent written and verbal communication skills in English and Spanish (Portuguese is a plus).
    • Ability to explain complex technical issues to non-technical users.

  • Problem-Solving: Strong analytical and problem-solving skills with the ability to work independently.

  • Customer Service: Experience in delivering outstanding customer support and service in a fast-paced environment.

     

Compensation

$1,000 - $2,000 per month, paid in USD depending on experience.

Details

  • Independent contractor agreement paid 2x monthly.
  • Client has a desire for long term commitment.

  • IT Support Specialist

    hace 2 semanas

    Colombia Grupo Noa INC A tiempo completo

    **Responsibilities** - Plan, organize, control, and evaluate IT and electronic data operations. - Ensure the security of data, network access and backup systems - Act in alignment with user needs and system functionality to contribute to organizational policy - Identify problematic areas and implement strategic solutions in time - Audit systems and assess...

  • IT Specialist

    hace 6 días

    Colombia The Functionary A tiempo completo

    **Summary of the position** The IT Specialist can help support and troubleshoot complex Windows server environments and networks. You will work closely with end users and team members to solve problems on a daily basis and keep the support team focused and prioritized. **Responsabilities** - Familiarity with Active Directory design and deployment...

  • Field Application Data IT Specialist

    hace 6 días

    Colombia bioMérieux sa A tiempo completo

    As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of...

  • IT Specialist On-site

    hace 7 días

    Colombia The Functionary A tiempo completo

    **Summary of the position** The IT Specialist can help support and troubleshoot complex Windows server environments and networks. You will work closely with end users and team members to solve problems on a daily basis and keep the support team focused and prioritized Responsabilities - Familiarity with Active Directory design and deployment experience in...

  • IT Risk Specialist

    hace 1 semana

    (s): Colombia : Bogota : Bogota Scotiabank Global Site A tiempo completo US$80.000 - US$120.000 al año

    Requisition ID: 228818Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an inclusive, diverse, and high-performing culture. PurposeContributes to the overall success...

  • IT Support Engineer

    hace 4 días

    Colombia Evolution A tiempo completo

    Company Description Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class live dealer gaming to our licensees, which include many of the world’s best-known gaming brands and now looking for talent like you to join us in our Evolution! **Job Description**: The role entails providing first and...

  • Customer Support Specialist

    hace 4 días

    Barranquilla, Atlántico, , Colombia Virtual Professional A tiempo completo US$3.600.000 - US$7.200.000 al año

    Customer Support Specialist (Colombia - Remote) hashtag We're growing our team and looking for a Customer Support Specialist who's passionate about tech, proactive by nature, and excited to help customers succeed.

  • Sales Support Specialist

    hace 4 días

    Colombia Handoff A tiempo completo US$12.000 - US$19.200 al año

    Sales Support Specialist – Full-Time Join Our Partner's Growth TeamRemote · Full-Time · ColombiaAbout the CompanyWe're supporting a nationwide relocation services company that helps businesses and individuals with custom moving projects. They're looking for a Sales Support Specialist to join the team and play a key role in building prospect lists,...

  • Technical Support Specialist

    hace 4 días

    Colombia HUBTEK A tiempo completo

    **Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training **services. We have been impacting the world since 2018 and we want to...

  • Tech Support Specialist

    hace 4 días

    Colombia NeoWork A tiempo completo US$420.000 - US$840.000 al año

    NeoWork is seeking a Tech Support Specialist to provide Tier 1 and Tier 2 remote help desk support in a structured, client-driven environment. This role involves handling day-to-day ticket triage, resolving desktop and user-related technical issues, and ensuring accurate documentation in all interactions. The ideal candidate is detail-oriented, disciplined,...