Senior System Administrator

What is Equisoft?  Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business needs-driven approach, industry knowledge, cutting-edge technologies and experts. With its business-driven approach, in-depth industry knowledge, cutting-edge technologies and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its customers meet the challenges of this era of digital transformation. 

Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement opportunities and fosters a stimulant environment. If that's not enough, then check out these other perks below:    

• Hiring Location: Colombia, Chile or Mexico

• You are welcome to work remotely  

• Internal job title: Senior System Administrator 

• Full-time Permanent Role 

• Benefits available day 1: Medical, Dental and Telemedicine Program

• Flexible hours    

• Number of hours per week: 40

• Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University) 

Role: The Senior System Administrator reports to the Director, Enterprise Services and will work closely with 3 other System Administrator as well as the IT Service Desk and the Infrastructure team. The incumbent will be responsible for the management, maintenance, and optimization of our enterprise-level application systems.  

Your day with Equisoft

• Provide professional and proactive administration for Microsoft 365 and a wide variety of enterprise applications.

• Champion Microsoft 365 based solutions embracing new functionality and increasing user adoption.

• Install, configure, and maintain enterprise-level applications to meet business requirements.

• Ensure proper integration and interoperability of various applications within the enterprise ecosystem.

• Troubleshoot and resolve application-related incidents in a timely manner.

• Interact with Level 1 and Level 2 technicians providing support and guidance on difficult issues.

• Maintain comprehensive documentation of application configurations, procedures, and troubleshooting steps.

• Schedule and execute software updates, patches, and security vulnerabilities.

• Champion technological innovation by maintaining expertise in new features and capabilities of enterprise systems while actively identifying and promoting opportunities to leverage new functionality that adds business value and improves business processes.

Requirements:   

Technical  

• Bachelor's Degree in Computer Engineering or Information Technology or College Diploma combined to 3 years of relevant experience 

• Minimum of 5 years' experience in a similar role and 10 years in IT  

• Microsoft 365 certification, with significant experience delivering Microsoft 365 solutions in a fast-paced environment.

• Strong knowledge in Identity and Access Management, Entra ID, group policy, certificate management, Azure Virtual Desktop.

• Advanced scripting and automation capabilities (PowerShell, Python, Bash)

• Complex system integration experience.

• Experience with Azure DevOps and CI/CD pipelines

• Knowledge of Voice Communications, Teams phone in Microsoft 365 and VOIP.

• Experience of producing high-quality documentation and user guides for the wider business.

• Experience in undertaking business impact assessments for major updates, as well as analyzing complex technical issues and proposing appropriate solutions.

• Security best practices expertise

• Excellent knowledge of English (spoken and written)

• Knowledge of Spanish or French (spoken and written) (asset)   

• Must be available for an on-call schedule. (one weekend every month)

Soft skills  

• Strong customer service and communication skills, both written and verbal, with ability to build relationships across all organizational levels.

• Demonstrated ability to identify process improvement opportunities and propose innovative solutions

• Proactive approach to exploring and evaluating emerging technologies

• Strong organizational skills and ability to manage multiple priorities

• Strong knowledge-sharing capabilities with excellent documentation practice

• Experience in mentoring junior team members and providing technical guidance

• Proven ability to work independently and take ownership of projects

• Takes pride in delivering high quality work.