Bilingual Medical Receptionist

hace 2 semanas


Medellín, Antioquia, Colombia Virtual Staffing Solutions A tiempo completo $25.000.000 - $40.000.000 al año
Description

Bilingual Medical Receptionist (English/Spanish) is responsible for managing the front desk, scheduling appointments, verifying insurance, and assisting patients with medical inquiries, all while providing exceptional customer service and translating between English and Spanish.

Key Responsibilities
  • Collect complete Patient's demographic information; full name, address, email, phone numbers, and complete insurance information; ID/policy number, guarantor information
  • Verify patients preferred pharmacy and imaging in QuickView
  • Verify patients' demographics and insurance info during every call
  • Make reminder calls for appointments.
  • Call patients for follow-up appointments
  • Collect on all copays, outstanding balances
  • Call to remind patients of outstanding balances. Remind patients of any upcoming appointments and or collect balances before ending every call
  • Review scheduling guidelines and schedule notes before scheduling appointments.
  • Collecting complete messages and sending them to the appropriate medical team.
Skills, Knowledge & Expertise
  • At least 6 months in the BPO supporting both English and Spanish-speaking callers
  • Previous experience in healthcare programs preferred.
  • Experience with electronic health records (EHR) systems.
  • Excellent communication, organizational, and multitasking skills.
  • Strong customer service orientation and problem-solving abilities
About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.


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