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Bilingual Medical Receptionist
hace 2 semanas
Bilingual Medical Receptionist (English/Spanish) is responsible for managing the front desk, scheduling appointments, verifying insurance, and assisting patients with medical inquiries, all while providing exceptional customer service and translating between English and Spanish.
Key Responsibilities- Collect complete Patient's demographic information; full name, address, email, phone numbers, and complete insurance information; ID/policy number, guarantor information
- Verify patients preferred pharmacy and imaging in QuickView
- Verify patients' demographics and insurance info during every call
- Make reminder calls for appointments.
- Call patients for follow-up appointments
- Collect on all copays, outstanding balances
- Call to remind patients of outstanding balances. Remind patients of any upcoming appointments and or collect balances before ending every call
- Review scheduling guidelines and schedule notes before scheduling appointments.
- Collecting complete messages and sending them to the appropriate medical team.
- At least 6 months in the BPO supporting both English and Spanish-speaking callers
- Previous experience in healthcare programs preferred.
- Experience with electronic health records (EHR) systems.
- Excellent communication, organizational, and multitasking skills.
- Strong customer service orientation and problem-solving abilities
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
