Empleos actuales relacionados con Team Lead - Barranquilla, Atlántico - UnifyCX

  • Lead Generator

    hace 3 horas

    Barranquilla, Atlántico, Colombia Resolv Global A tiempo completo

    We're Hiring: Lead GeneratorResolv Global is seeking a proactive and confident Lead Generator to join our team. If you have strong communication skills and enjoy engaging with prospects over the phone, we'd love to hear from you. Job Responsibilities:Conduct outbound calls and generate leads for US-based clients.Engage prospects professionally and...

  • BOS Lead

    hace 3 días

    Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job SummaryBenefits Analysts Lead, in addition to being an overall SME, serves a useful role for both senior management and team members alike. The duties are diverse, ranging from taking care of the spirits of employees to making decisions to further help the business. Provide professional support. Provides support and direction to the members of their team...

  • BOS Lead

    hace 2 días

    Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job SummaryBenefits Analysts Lead, in addition to being an overall SME, serves a useful role for both senior management and team members alike. The duties are diverse, ranging from taking care of the spirits of employees to making decisions to further help the business. Provide professional support. Provides support and direction to the members of their team...

  • Carrier Sales Manager

    hace 1 semana

    Barranquilla, Atlántico, Colombia Core Logistics Brokerage A tiempo completo

    About The JobCarrier Sales ManagerLocation: Barranquilla (On-site)As a Carrier Sales Manager, you will be responsible for overseeing the performance and development of Carrier Sales Representatives, both on-site in Barranquilla, Colombia, and some remote team members. This includes, but is not limited to: managing personnel schedules to ensure consistent...

  • Ejecutiva comercial

    hace 6 días

    Barranquilla, Atlántico, Colombia Queen Catalina Plastic Surgery Clinic A tiempo completo

    We're Hiring: Sales ExecutiveClínica Reina Catalina is a leading healthcare institution committed to providing high-quality medical services. As a fourth-level clinic, we specialize in complex surgeries and advanced medical treatments, continuously expanding our reach to offer world-class healthcare solutions. Our team is dedicated to innovation,...

  • Customer Success Manager

    hace 2 semanas

    Barranquilla, Atlántico, Colombia Shipcalm A tiempo completo

    Job Description | Customer Success ManagerSummaryAs the Customer Success Manager at ShipCalm, you will lead our Brand Operations team & be accountable for driving operational success, client satisfaction, & revenue growth across our customer portfolio. This position reports directly to the Executive Vice President of Operations. You will oversee a team of...

  • Sales Development Representative

    hace 2 semanas

    Barranquilla, Atlántico, Colombia Somewhere A tiempo completo

    Job Title: Sales Development RepresentativeLocation: Remote (LATAM & Japan)Company: KabukCompany ContextKabuK is a U.S.-based subsidiary of a Japanese hotel group. Their mission is to drive U.S. tourism to Japan through a curated travel concierge service that plans and books trips for American travelers. The U.S. team is small and needs to scale to handle...

  • Business Development

    hace 5 días

    Barranquilla, Atlántico, Colombia Solvo Global Careers A tiempo completo

    Hey We are looking for aBusiness Developmentto join our teamThe shift for this position is from Monday to Thursday - 9am - 7pm // Friday 9am 6pmEs un trabajo presencial en nuestras oficinas ubicadas en Barranquilla, Colombia .Responsibilities• Coordinate with attorneys, third-party agents, and internal teams to ensure smooth investor onboarding.• Serve...

  • Recruiter experiencia USA

    hace 1 semana

    Barranquilla, Atlántico, Colombia Solvo Global Careers A tiempo completo

    We're Hiring: US RecruiterLocation:Colombia (Medellín, Barranquilla, Cali)Work Mode:On-site (preferred)Schedule:Monday to Friday, 8:00 a.m. – 6:00 p.m. CSTAre you passionate aboutTalent AcquisitionandTraining? We are looking for an experiencedRecruitment Trainerto lead onboarding and development programs for our recruiting team focused on theU.S....

  • Senior Account Manager

    hace 5 días

    Barranquilla, Atlántico, Colombia Core Logistics Brokerage A tiempo completo

    Location: Barranquilla, ColombiaFull-time - On-siteAre you ready for an exciting new challenge? At Core Logistics, we're driven by innovation, growth, and making a meaningful impact in the logistics industry. We're searching for a talented Senior Account Manager eager to bring their skills and enthusiasm to our forward-thinking teamAs a Senior Account...

Team Lead

hace 3 semanas

Barranquilla, Atlántico, Colombia UnifyCX A tiempo completo

UnifyCX
is growing and we are looking for a
Call Center Team Lead
to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location

What Will You Do?
The
Call Center Team Lead
is responsible for overseeing and guiding a team of customer service representatives to ensure exceptional service delivery and operational efficiency. This role involves managing daily operations, monitoring performance, providing coaching and support, and addressing complex customer inquiries. The Team Lead will play a pivotal role in achieving the team's goals and maintaining high customer satisfaction levels.

Key Responsibilities

  • Team Management:

  • Supervise and support a team of call center representatives.

  • Conduct regular team meetings and one-on-one coaching sessions.
  • Monitor and evaluate team performance, providing constructive feedback and guidance.

  • Manage scheduling and ensure adequate coverage to meet service level targets.

  • Performance Monitoring:

  • Track key performance indicators (KPIs) such as call volume, average handle time, and customer satisfaction scores.

  • Analyze performance data and prepare reports for management review.

  • Implement and oversee performance improvement plans as needed.

  • Customer Service Excellence:

  • Handle escalated customer issues and resolve complex inquiries.

  • Ensure adherence to company policies and procedures for handling customer interactions.

  • Foster a customer-centric culture within the team.

  • Training and Development:

  • Onboard and train new team members, ensuring they understand job responsibilities and performance expectations.

  • Identify training needs and work with management to develop and implement training programs.

  • Operational Efficiency:

  • Implement process improvements to enhance team productivity and service quality.

  • Collaborate with other departments to address operational challenges and implement solutions.

  • Reporting and Documentation:

  • Maintain accurate records of team performance and incidents.

  • Prepare and present reports on team performance and operational metrics to upper management.

Who Are You?

  • Education: Bachelor's degree in Business Administration, Management, or a related field preferred but not required.
  • Experience: Minimum of 5 years of experience in a call center or BPO environment, with at least 1 year in a supervisory or team lead role. Previous experience in Trust & Safety or content moderation environments is a must.

  • Skills:

  • Strong leadership and team management abilities.

  • Excellent communication and interpersonal skills.
  • Proficiency in call center software and CRM systems.
  • Ability to analyze data and derive actionable insights.

  • Problem-solving skills and the ability to handle high-pressure situations.

  • Attributes:

  • Motivated and results-driven.

  • Empathetic with a customer-focused mindset.
  • Strong organizational and multitasking skills.

Who We Are
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

Reports to:
Operations Manager

UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.