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Patient Care Representative
hace 6 horas
Patient Care Representative (On-site Medellín)
Location~ Medellín, Colombia (On-site) Level~ Mid-Senior Language~ Advanced English (C1)
Role Description~ Are you experienced in the U.S. healthcare sector and passionate about patient care? We are seeking a bilingual Patient Care Representative to join a high-level team. You will be the critical link between patients and specialists, ensuring every step of the medical process is smooth, accurate, and compassionate.
This is not a conventional customer service role; we require someone with clinical and administrative judgment proficient in the U.S. healthcare ecosystem.
Responsibilities~
- Patient Lifecycle Management~ Scheduling, rescheduling, and follow-up of medical appointments using EHR systems (Intergy, ECw, Epic).
- Insurance Verification~ Validating coverage, benefits, and processing prior authorizations.
- Referral Coordination~ Ensuring medical orders are properly processed between specialists and insurers.
- HIPAA Compliance~ Rigorous and confidential handling of patient medical information.
- Assertive Communication~ Resolving patient and provider inquiries with empathy and professional clarity.
Requirements~
- Experience~ Minimum 1 year in Healthcare roles (Scheduling, Referral Coordinator, or Medical Assistant) for the U.S. market.
- English~ C1 level (Fluent in technical and clinical conversations).
- Technical Skills~ Proficient with healthcare platforms and office tools (Office 365).
- Location~ Must reside in Medellín and be available to work on-site.
Offer Details~
- Salary~ 3,400,000 COP monthly.
- Schedule~ Monday to Friday, 8~00 AM – 5~00 PM (Ideal work-life balance).
- Environment~ Modern offices with excellent organizational climate and growth opportunities.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
