Associate - Account Management

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo
Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

We're looking for a skilled Senior Data Consultant to join our Value Realization Services (VRS) team. In this role, you'll collaborate with NICE Business Consultants, Sales Executives, Customer Success Managers, and Clients to deliver impactful, data-driven solutions that optimize contact center operations.

This is a senior, highly technical, hands-on role focused on architecting, developing, and automating scalable data solutions; driving advanced analytics; optimizing databases and pipelines; and unlocking measurable value from NICE products.

If you have deep expertise in SQL, Python, databases, and a mindset for automation and optimization, this role is for you.

Qualifications
  • Bachelor's degree in business, Computer Science, Mathematics, Engineering, or related analytical field, or equivalent practical experience.
  • Senior-level expertise in SQL — advanced joins, window functions, optimization, stored procedures, performance tuning. (Snowflake, Azure, PostgreSQL, MySQL, Oracle, etc.)
  • Advanced proficiency in Python, with experience building production-ready automation scripts, ETLs, or analytics tools.
  • Strong hands-on experience with databases (Snowflake, Azure SQL, PostgreSQL, MySQL, Oracle, etc.) including schema design, performance tuning, and query optimization.
  • Experience with data modeling (dimensional + relational) and building scalable data architectures.
  • Exceptional analytical, communication and presentation skills.
  • Self-motivated and proactive with the ability to work autonomously and to adapt in a fast-paced environment.

Preferred Experience (Plus):

  • Hands-on experience with cloud platforms
  • Experience with GitHub
  • Experience with Snowflake
  • Any Cloud or Power BI experience, courses, or certifications.
  • Experience working directly with clients and business partners.
  • Domain knowledge in contact center Workforce Management, IVR and routing, Performance Management, Back Office Management, Process Automation (Robotics), or Quality Management solutions.

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