Account Resolutions Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary
Iron Mountain is seeking a
motivated Account Resolutions Associate
to join our
Global Finance Services
team.

In this role, you will be responsible for
managing and resolving customer disputes
to facilitate faster payment collection and reduce Accounts Receivable (AR) aging.

You will join a dynamic, cross-functional team dedicated to financial accuracy and enhancing the customer experience through seamless collaboration with Sales, Billing, and Operations.

What You'll Do

• Resolve Customer Disputes: Manage assigned dispute cases from receipt through resolution by investigating billing, pricing, and service issues to ensure timely closure and prevent AR aging.
• Collaborate Cross-Functionally: Work closely with Collections Associates, Sales, and Operations to prioritize payment-blocking disputes and gather necessary documentation for validation.
• Maintain Financial Compliance: Execute approved credits, rebills, or adjustments while ensuring all actions align with organizational standards, internal controls, and audit requirements.

What You'll Bring

• Professional Experience: At least 1 year of experience in Customer Service, Accounts Receivable (AR), Billing, Dispute Resolution, or Collections, preferably within a shared services environment.
• Technical Expertise: Strong knowledge of billing processes and proficiency in Enterprise Resource Planning (ERP) systems such as Oracle or SAP, along with Google Suite or Microsoft Excel.
• Core Competencies: Proven ability in analytical problem-solving and effective stakeholder management to balance financial policies with a customer-focused mindset.
• Language & Education: Fluency in English (C1 Level) and a Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

What We Offer (Benefits)

• Competitive compensation and benefits aligned with your experience.
• Comprehensive health, wellness, and retirement plans.
• Flexible work options to support a healthy work-life balance.
• Opportunities for continuous learning and professional growth within a global organization.

Call to Action
"Ready to help us solve financial challenges and enhance our customers' experience? Apply today and scale new heights with Iron Mountain"

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition:
J0096780