Senior Surveillance Controller

hace 2 días

Bogotá, Bogotá D.E., Colombia David Kennedy Recruitment A tiempo completo


David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Portuguese speaking Senior Surveillance Controller for their Gaming studios in Bogota, Colombia. 

Position:  Senior Surveillance Controller

Location: Bogota, Colombia

Employment type: Full-time

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

  • Monitor live operations to ensure adherence to internal policies, procedures, and regulatory standards.
  • Detect, report, and document irregularities, suspicious behavior, or operational issues in a timely and accurate manner.
  • Support investigations by gathering evidence, reviewing footage or data, and preparing detailed incident reports.
  • Collaborate with cross-functional teams (e.g., Risk, Compliance, Operations) to maintain the integrity of business processes.
  • Provide mentorship and guidance to team members, particularly in handling complex or sensitive cases.
  • Identify opportunities for improving surveillance practices, operational processes, and team training initiatives.
  • Maintain strict confidentiality and demonstrate the highest ethical standards in all activities.

REQUIREMENTS:

  • Native or fluent in Portuguese (C1) and English (C1 level), with strong proficiency in both written and spoken communication. 
  • Proven experience in surveillance, monitoring, compliance, or a related field; leadership or senior-level experience is an advantage.
  • Strong understanding of operational risks, compliance requirements, and industry best practices.
  • Demonstrated leadership skills with the ability to mentor and support colleagues.
  • Excellent analytical and decision-making abilities with a focus on identifying and mitigating risks.
  • High attention to detail and the ability to quickly recognize irregularities in live or dynamic environments.
  • Willingness to work flexible shifts, including evenings and weekends, in a 24/7 setting.
  • Strong professionalism, integrity, and accountability.
  • Effective communication skills (written and spoken), with the ability to collaborate across departments.
  • Proficiency in Microsoft Office 365 and familiarity with monitoring or surveillance systems.
  • Knowledge of data analysis and reporting tools (e.g., SQL, Tableau, or similar platforms).
  • Background in process improvement, compliance, or security-focused initiatives.

BENEFITS:

  • Comprehensive training and professional development opportunities.
  • Competitive compensation with shift allowance where applicable.
  • Exposure to a fast-paced, technology-driven environment.
  • Opportunities for career growth and cross-department collaboration.
  • Supportive team culture with mentorship from experienced professionals.
  • Health and wellness initiatives.
  • Company events and team-building activities.

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