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Customer Success Manager
hace 5 horas
El mundo está más interconectado que nunca Con más de 10 mil millones de dispositivos IoT activos hoy en día, y con la expectativa de que este número se duplique en la próxima década, la necesidad de una conectividad global fluida es más crucial que nunca. Sé parte del cambio ayudando a las empresas y proveedores de conectividad a optimizar sus proyectos IoT y alcanzar el éxito.
Sobre Moabits
Moabits es una empresa europea que se está consolidando rápidamente como líder internacional en la provisión de soluciones de conectividad global para OEMs, MVNOs y otros actores clave en la industria IoT en rápido crecimiento. En poco más de 5 años, hemos expandido rápidamente nuestra presencia y ganado reconocimiento en Europa y las Américas.
Para respaldar nuestro crecimiento continuo, estamos buscando un
Customer Success Manager (CSM) con base en Medellín, Colombia
para ayudarnos a fomentar relaciones con los clientes, impulsar la adopción de nuestras soluciones y maximizar el valor que obtienen de nuestros servicios.
Sobre el rol
Te unirás a nuestro equipo de Growth, centrándote en construir y mantener relaciones sólidas con clientes en Colombia. Reportando directamente al CRO, desempeñarás un papel clave en garantizar la satisfacción del cliente, optimizar su experiencia y detectar nuevas oportunidades de expansión. Como CSM, obtendrás experiencia práctica en las industrias de IoT y telecomunicaciones, colaborando con un equipo global para impulsar el éxito del cliente.
Lo que harás:
- Actuar como el punto de contacto principal para los clientes, asegurando un proceso de incorporación fluido y un soporte continuo.
- Desarrollar y mantener relaciones sólidas con los clientes existentes, identificando oportunidades para upselling y cross-selling.
- Comprender las necesidades de los clientes y trabajar de manera proactiva para resolver desafíos, garantizando altos niveles de satisfacción y retención.
- Educar a los clientes sobre las soluciones de Moabits, ayudándolos a maximizar su valor y alcanzar sus objetivos comerciales.
- Monitorear cuentas de clientes y rastrear métricas clave de rendimiento para identificar oportunidades de crecimiento.
- Colaborar con los equipos de ventas y producto para mejorar la experiencia del cliente y perfeccionar nuestras soluciones.
- Mantener registros precisos de las interacciones y actividades de los clientes en el sistema CRM.
Lo que esperamos de ti:
- 4-7 años de experiencia en Customer Success, gestión de cuentas o un rol similar.
- Título universitario en cualquier área relacionada con negocios o tecnología es una ventaja.
- Excelentes habilidades de comunicación y construcción de relaciones.
- Interés por la tecnología, la innovación y las telecomunicaciones/IoT.
- Capacidad para trabajar de manera independiente.
- Dominio del español. Fluidez en inglés u otros idiomas es una ventaja.
- Mentalidad proactiva con sólidas habilidades para la resolución de problemas.
- Disposición para aprender y crecer dentro de un entorno dinámico de startup.
Lo que ofrecemos:
- Salario competitivo basado en experiencia.
- Paquete de vacaciones generoso.
- Jerarquía plana con una cultura de equipo colaborativa y de apoyo.
- Horarios de trabajo flexibles.
- Oportunidades de crecimiento profesional y desarrollo de habilidades.
