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Director of Operations
hace 3 semanas
Note:
Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).
The Director of Operations will be required to work On-Site in Cartagena City.
JOB SUMMARY:
The Director of Operations is the main face when dealing with the day-to-day operation for both internal and external clients. They play a significant role in the partnership that takes place between our organization and the external client by setting the right tone for every interaction and resolution provided as well as guaranteeing a smooth operation.
RESPONSIBILITIES:
- Maintain effective communication with staff and clients, ensuring alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls.
- Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements.
- Support supervisors and team leads, ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups.
- Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing.
EDUCATION AND EXPERIENCE:
- 5+ years of experience in leadership roles in the BPO industry.
- Advanced English proficiency.
- Microsoft Office (Teams, Outlook), LSG Portal, 3CX.
BENEFITS
- High competitive salary.
- Schedule from Monday to Friday (Weekends Off).
- Growth opportunities.
- Great environment.
