Empleos actuales relacionados con Customer Excellence Supervisor - Bogotá, Bogotá D.E. - Nubank

  • Junior Customer Support

    hace 5 días

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Location: Bogotá, ColombiaModalidad: HíbridaDescripción del empleoBuscamosJunior Customer Supportcon mentalidad analítica, orientación al detalle y pasión por el servicio al cliente. Esta posición es clave para garantizar la calidad y precisión de los datos que alimentan nuestros análisis de mercado, trabajando con metodologías globales y...

  • Jr Customer Service Associate

    hace 5 días

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Job DescriptionBuscamos Jr. CS Associates con mentalidad analítica, orientación al detalle y pasión por el servicio al cliente. Esta posición es clave para garantizar la calidad y precisión de los datos que alimentan nuestros análisis de mercado, trabajando con metodologías globales y herramientas de automatización de última generación.Serás...

  • Strategic Businesses

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Accounting Analyst

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    ID de la solicitud:227062Programa de Referido de Empleados – Probable Pago:$0.00Estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en ScotiaGBSPurposeContributes to the overall success of Subsidiary Accounting operation in Canada for Finance Services Unit ensuring specific individual goals, plans,...

  • Senior Software Engineer

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Sovos Compliance A tiempo completo

    Build your future with Sovos.If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just...

  • Supervisor de Servicios Generales

    hace 2 semanas

    Bogotá, D.C, Brazil, Colombia Customer Operation Succes S. A tiempo completo

    Vacante: Supervisor Administrativo (Servicios Generales y Aseo)Customer Operation Success S.A.S busca integrar a su equipo un(a) Supervisor Administrativo para el área de Servicios Generales y Aseo, orientado(a) a la supervisión de equipos y procesos administrativos, con enfoque en la eficiencia en el uso de recursos y la calidad del servicio. Perfil...

  • Customer Service Supervisor

    hace 5 horas

    Bogotá, Colombia Medtronic A tiempo completo

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**:We’re a mission-driven leader in medical technology and solutions with a legacy of...

  • Customer Service Supervisor Ssc

    hace 2 semanas

    Bogotá, Colombia Medtronic A tiempo completo

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**:We look for leaders who have a clear vision of where Medtronic is going and how to get...

  • Supervisor, Customer Care

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Continuum Global Solutions A tiempo completo

    Bogotá, Bogotá D.C., CO, 111611**Description**: **Descripción del Puesto**: - Estamos en la búsqueda de un **Supervisor de Campaña Bilingüe (Portugués y Español)** con capacidad de liderazgo y experiência en gestión de equipos de atención al cliente. Será responsable de asegurar el cumplimiento de los indicadores de desempeño, garantizar la...

  • Service Sales Excellence Lpt Americas

    hace 2 semanas

    Bogotá, Colombia GEA Group A tiempo completo

    **Service Sales Excellence LPT Americas**: GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them! We offer interesting and challenging tasks, a positive working...

  • Team Lead

    hace 1 semana

    Bogotá, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Accounting Supervisor

    hace 2 semanas

    Bogotá, Colombia Auxis A tiempo completo

    Job Summary: As an Accounting Supervisor, you will be responsible for overseeing the day-to-day accounting operations, managing a team of accountants, and ensuring the accurate and timely delivery of financial services to our clients. Your expertise in financial reporting, team leadership, and client management will be instrumental in driving excellence and...

  • Customer Retention Advisor

    hace 5 horas

    Bogotá, Colombia Full Potential Solutions A tiempo completo

    **About Us** Full Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide...

  • Latam Customer Service Sr Manager

    hace 2 semanas

    Bogotá, Colombia Johnson & Johnson A tiempo completo

    **Job Function**: Customer Management **Job Sub Function**: Non-Technical Customer Service **Job Category**: Professional **All Job Posting Locations**: Bogotá, Distrito Capital, Colombia Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that...

  • Supervisor de Plataforma

    hace 2 semanas

    Bogotá, Colombia Allianz Partners A tiempo completo

    XXX **Puesto: Supervisor de Operaciones** **Objetivo**: Controlar, revisar y supervisar la gestión de llamadas y atención a clientes realizada por los agentes, de acuerdo con los términos y condiciones de las pólizas y los procedimientos del departamento, con el fin de prestar un servicio a los asegurados conforme a los níveles de calidad...

Customer Excellence Supervisor

hace 42 minutos

Bogotá, Bogotá D.E., Colombia Nubank A tiempo completo

About Nubank

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world's largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit

Our Customer Excellence team

We are building a community of fanatical customers, and we do that by providing outstanding customer experience to everyone. Everything we do has our clients in the center of it - from the way we design our products to how we handle every customer interaction. We are building meaningful relationships with each of our clients, and that's why millions of Latin Americans love us.

We are always looking for the most innovative and creative professionals out there. If you are tired of bumping into the same solutions for old problems, we might as well be the next step of your career.

You can read more about it in our blog and get some insights into how we work.

As a Customer Experience Supervisor, you're expected to:

  • Passion for Customer Service and Operations, dedicated to delivering exceptional customer experiences.
  • Quick learner with a strong desire to take ownership of responsibilities independently.
  • Contributes to the growth of the Xpeer chapter through strategic projects aligned with the chapter roadmap.
  • Develops and mentors Xpeers to become future leaders.
  • Strong focus on people management, team development, and leadership.
  • Proactive, self-driven, and takes initiative without waiting for instructions.
  • Hands-on approach, willing to take on tasks beyond the defined scope when necessary.
  • Provides proactive and constructive feedback on products, tools, customer insights, and communication.
  • Adaptable to sudden changes, including shifting tasks, working hours, and uncertain situations.
  • Strong cultural fit with Nubank, demonstrating high alignment with its values.
  • Takes full ownership of team performance, tracking key metrics and driving continuous improvement.

We're looking for professionals who are:

  • At least 2 years of experience in a similar role 
  • Fluent in English and Spanish (Desirable) 
  • Experience with tNPS management (is a plus, not mandatory)
  • Experience with Onboarding/Training (is a plus, not mandatory)
  • Great people skills - good listener, great communication, enjoys engaging in discussions with people with different backgrounds and from different cultures. 
  • Solid analytical & multi-tasking skills.
  • Attention to detail, data-management & results-oriented.

Core Benefits

  • Equity at Nubank
  • Health insurance
  • Vacations of 15 workdays
  • NuLanguage - Language learning program
  • Parental leaves

Diversity & Inclusion at Nubank

We want to have a product for everyone, and we build strong and diverse teams that rise to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation, or background. We are proud to say that 30% of Nubankers recognize themselves as part of the LGBTQ+ community, and 40% of our team comprises women in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is an essential part of our culture. At Nubank, everyone has the opportunity to speak up and participate, grow, and share ideas.

Location & Work Model
  • This position is based in Bogotá,  Colombia
  • Our hybrid work model brings us to the office for one week every cycle, which may vary between one and three months.