Data Operations Analyst

Antenna is the leading provider of data and analytics for subscription media services in the U.S. Antenna's standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are trusted by some of the most recognized and respected brands across media and entertainment sectors. Using a proprietary AI-powered approach, Antenna connects subscription activities with real consumer viewership to provide services, studios, and creators with an unmatched, market-wide view of subscriber behaviors to better understand acquisition, retention, and engagement.

We're looking for a Data Operations Analyst to join our Data Operations team to ensure predictable, accurate and timely delivery of data to internal stakeholders and our customers. In this role, you'll become a vital link between our Commercial strategy and technical execution, translating complex customer needs into actionable data solutions. You will have the opportunity to collaborate with Data Science, Engineering, Insight Analysts, and clients directly.

Antenna is a remote-first company, and we are looking for candidates who can work during US business hours. Preferably, you should be based in a US time zone (Eastern, Central, Mountain, or Pacific). You will report to our VP Data Operations.

What You'll Do

• Partner with our Commercial team to understand how our customers use Antenna data to inform critical business decisions – and design and build data solutions that allow them to do that with zero friction.
• Manage the end-to-end data product release, prioritizing tasks and project-managing cross-functional teams to ensure accurate, reliable, and on-time delivery of data to all internal and external stakeholders.
• Develop and deploy strategic product improvements that maximize both data quality and business impact.
• Build and optimize systems to proactively monitor data quality at each stage of the pipeline. Perform root cause analyses and find scalable solutions with minimal oversight. 

What Day-to-Day Includes

• Investigate anomalous data to make a judgment call on whether trends represent data quality errors or real-world events.
• Act as the first responder for data issues and inquiries. Educate commercial stakeholders about data definitions and nuances. 
• Manage updates to QA tests and dashboards to streamline ongoing QA checks.
• Investigate data restatements and data science models. Coordinate data fixes in partnership with Engineering and Data Science teams (internally) and data vendors (externally).
• Perform data quality investigations to understand why Antenna data does not align to customer's first party data. Present findings to customers directly.
• Run new coverage feasibility, and propose solutions to update methodology and pipeline capabilities.
• Coordinate monthly data releases in Looker, and weekly data releases via ad hoc reports.

Who You Are

• Strategic thinker with 5+ years of hands-on experience in data-focused roles.
• Expert in SQL, Excel, DBT and business intelligence tools (e.g. Looker, Redash), comfortable navigating complex ETL systems and messy data. 
• Proven ability to organize, analyze and vet large volumes of data with great attention to detail.
• Strong communication and stakeholder management skills; able to translate technical concepts and align Data Ops initiatives with customer-centric objectives. 
• Passionate about solving customer problems. 
• Self-starter with the ability to carry multiple initiatives, prioritize time and resources, and meet deadlines in a fast-moving environment.
• Bonus: Experience using automation tools and AI-driven solutions to streamline data workflows and elevate data product reliability.

Antenna is the leading provider of data and analytics for the U.S. Subscription Economy. Our standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are used by some of the most trusted brands across media and entertainment sectors to better understand subscriber behavior and successfully navigate the rapidly changing consumer subscription landscape.

Founded in 2019 by Jonathan Carson, a successful serial entrepreneur with deep roots in data and analytics, and Rameez Tase, a seasoned executive in media and analytics, Antenna's mission is supported by top investors with global expertise in media and technology: Raine Ventures, BDMI, UTA Ventures, and many more. Antenna is powered by a dedicated group of individuals who are intellectually curious, passionate about service, and committed to supporting the needs of Antenna clients and each other every day. As a small remote-first team, Antenna team members have the opportunity to work alongside senior leaders and professionally grow with an early-stage team.