Workforce Analyst

hace 1 semana


Colombia Teleperformance A tiempo completo


Overview

Ensure operation is working following planning and scheduling, as efficiently as possible with real-time monitoring of key metrics. Generating action plans and necessary changes that are required to achieve contractual metrics. In addition to communicating information in real time to operation and documenting any type of incident.



Responsibilities

  • Permanent tracking, monitoring, alerting operation about discrepancies, deviations with respect to what was planned (volume, assumptions, etc.).
  •  Permanent reviewing information accuracy.
  • Communicate to operation leaders and clients on specific topics what is happening in real time as needed, guaranteeing prompt response, and acknowledging request.
  • Proactively Inform and follow up any technological problems that may arise in the operation and leave it reflected in the incident log.
  •  


Qualifications

Technical Skills

  • English Level: 80%
  • Logico-mathematical concepts
  • Desirable careers: Engineering, Statistics, or Economics and other related.
  • Basic computer knowledge
  • Basic usage of MS office tools

Competencies and Specific Skills

  • Problem resolution
  • Attention to detail
Benefits:
  • Work at home (Bogotá, Medellin y Tunja)
  • Wage: 2'200.00 COP + Bonus
  • Extra bonuses of up to 15% of the base salary.



  • Colombia Optum A tiempo completo

    At Optum Global Advantage, we built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo...


  • Colombia Grupo COS (Customer Operation Success) A tiempo completo

    Be part of our team! If you are amazing and you're skilled managing workforce and reporting, this job opportunity is for you. - About the job: _ - Work on-site (Calle 67 con 7ma, Caracol Radio Building) - Shift Monday to saturday 8 am - 5 pm - Base Salary: $3’800.000 + commissions ($300.000) - Indefinite term contract directly with the...


  • Colombia J.S. Held A tiempo completo

    The Company **Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?** J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve...

  • Business Analyst

    hace 3 días


    Colombia Blankfactor A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. What we do At Blankfactor, we are dedicated to engineering impact. We are passionate about creating value by building best-in-class tech solutions for companies looking to transform, innovate, and scale....

  • Quality Analyst

    hace 5 días


    Colombia TaskUs A tiempo completo

    **About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Colombia Conduent A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Cybersecurity Analyst

    hace 6 días


    Colombia Hatch A tiempo completo

    **Requisition ID**:87924 **Job Category**:Information Technology **Location**:Medellin, Antioquia, Colombia Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries...


  • Colombia Anthology, Inc. A tiempo completo

    **Senior Salesforce Business Systems Analyst** **Bogota, Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so...

  • HR Ops Senior Analyst

    hace 6 días


    Colombia Θέσεις Εργασίας A tiempo completo

    **About us** Beat is one of the most exciting companies to ever come out of the ride-hailing space. One city at a time, all across the globe we make transportation affordable, convenient, and safe for everyone. Today we are the fastest-growing ride-hailing service in Latin America and part of the international FreeNow Group owned by Daimler. But serving...

  • Fulfillment Analyst

    hace 5 días


    Colombia Blackboard A tiempo completo

    **Description** **Associate Sales Operations Analyst** **Bogota, Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic,...