Workforce Seating Coordinator

At Optum Global Advantage, we built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.

As a Workforce Seating Analyst at Optum you will coordinate with multiple Optum businesses within the Colombia location. The Seating Coordinator will help deploy the seating tool & drive seat utilization across all business. For you, that means to contribute individually on driving efficiency and build forward looking plans for any new capacity creation. Should have knowledge and understanding on different Workforce functions.

**Primary Responsibilities**:

- Ensure reports & seating dashboards are shared in a timely manner.
- Work with Workforce leads and the facilities team to create seating capacity models based on Full Time Employees forecast shared by different businesses to propose additional capacity creation.
- Work with different functions and businesses to drive seat utilization for the location.
- Provide suggestions to enhance the Optum seating tool based on the feedback from business teams & work with Workforce leads to deploy the same in site.

**Required Skills**:

- Bachelor’s Degree or equivalent experience.
- 1+ year of experience at Workforce, seating analyst/coordinator or related positions in BPO industry.
- Should have good understanding of Workforce fundamentals specially on forecasting & capacity planning.
- Hands on experience of Workforce & ACD tools like IEX (Nice), Verint, Aspect, Avaya CMS, Nortel and/or Genesys.
- Excellent MS Excel skills.

Careers with Optum. Here's the idea. We build an organization, around one big goal; to make the health system work better for everyone. So whether it's how we use the vast amount of health information that has been universally accumulated, or how we guide health or lifestyle decisions, or how we manage pharmaceutical benefits for millions of people, our first goal is to leap beyond the status quo and discover new ways to serve people. Optum, part of the UnitedHealth Group family of businesses, brings together the brightest minds and pioneering ideas about where the health system should go to achieve its greatest potential. Which for you means working in highly productive teams that tackle the most sophisticated problems that really matter. Optum, incredible ideas in an incredible company and a unique opportunity to do **the best work of your life.SM**

**Keywords**:WFM, Data, Workforce, Seating Coordinator, Reporting, Bilingual, BPO, Call Center, Bogota, Colombia.