On Site Service Technician

Description
GPP Database Link

Job Summary:

Completes preventative maintenance and/or basic repair activities on Cummins products at a single customer site with minimal direction.

Key Responsibilities:

Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor Performs preventative maintenance activities as per documented schedules and standards on Cummins products at a customer's location. Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens Completes training in line with skill and business requirements Maintains work area and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation

Responsibilities
Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Ensures accountability - Holding self and others accountable to meet commitments.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

Apprentice Trained Power Generation and/or Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification (optional)

Locally valid driving permit.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Minimal level of workshop related experience required.

Basic level knowledge of and/or experience with Cummins products

High Voltage/ Low Voltage experience (optional)

Qualifications

• Realizar servicios mecánicos de mantenimiento correctivo, predictivo y preventivo en los diversos niveles de complejidad, realizando diagnósticos / evaluaciones e inspecciones, interpretando los manuales técnicos y haciendo seguimiento de órdenes de trabajo, de acuerdo con los procedimientos de seguridad y de calidad.
• Realizar y mantener el orden y limpieza general del taller y/o las áreas donde se preste el servicio
• Completar toda la documentación y formatos requeridos para garantizar el correcto registro del servicio prestado, asi como aquellos con fines internos de la compañía 
• Ejecutar las pruebas necesarias para asegurar la promesa de servicio 
• Realizar el desmontaje, limpieza, reparacion, instalacion de equipos/partes de acuerdo a las necesidades del negocio
• Responder por la solución de problemas del motor, apoyando técnicamente al equipo de trabajo, dar seguimiento a los casos no resueltos con el supervisor. 
• Ensamblar motores, realizar diagnóstico / revisiones e inspecciones, interpretación de manuales técnicos y seguimiento de las órdenes de trabajo, de acuerdo con los procedimientos de seguridad y calidad.
• Llenar el reporte de órdenes de trabajo, que describe lo que se logró, y las piezas que se han reparado / reemplazado, indicando el tiempo invertido en este servicio, por lo que esta información se puede compilar / analizar y / o remitir al proceso de facturación o reclamo de garantía.
• Asegurar el uso y conservación de los recursos disponibles (máquinas, equipos, herramientas, uniformes, EPP etc.), normas de seguridad y calidad, de limpieza - 5S, así como ellos mantener el lugar de trabajo limpio y organizado.
• Asegurar el cumplimiento de todas las politicas de seguridad, salud y medio ambiente, los procedimientos, legislación y la información / incidentes para la gestión y a su supervisor (políticas de Cummins y de los clientes)
• Completar los documentos relacionados con el proceso de ATS o JSA y/o herramientas de gestión
• Elaborar listados precisos de partes y componentes de los equipos analizados, con objeto de preparar el presupuesto para que el servicio pueda ser aprobado y llevado a cabo.
• Proporcionar todo tipo de información a los clientes durante el proceso de atención al cliente en el campo, de modo que pueda entender lo que tiene que hacer durante el ciclo de vida del producto.
• Generar nuevas oportunidades de negocio cuando se encuentren ejecutando servicio a clientes, para ello se haran inspecciones a los motores de esos clientes.
• Manejar el vehículo interno con que se encuentra certificado.

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