Empleos actuales relacionados con IT Service Desk Technician - Barranquilla, Atlántico - TESYS NETWORKS

  • On Site Service Technician

    hace 2 semanas

    Barranquilla, Atlántico, Colombia Cummins A tiempo completo

    DescriptionGPP Database LinkJob Summary: Completes preventative maintenance and/or basic repair activities on Cummins products at a single customer site with minimal direction. Key Responsibilities: Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs Applies the use of specialized tools and...

  • Service Desk Supervisor

    hace 2 semanas

    Barranquilla, Colombia CRG Solutions A tiempo completo

    **Job Profile: Contact Center Supervisor - IT Service Desk**: **Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of...

  • IT Service Desk Agent

    hace 1 semana

    Barranquilla, Colombia CRG Solutions A tiempo completo

    At CRG we are looking for an IT Agent who can provide assistance and technical support at first level to users related to Infrastructure - computer hardware, networks, desktop software, telecommunications and mobile devices among others, based on ITS policies and procedures by ensuring compliance with Service Level Agreements and guaranteeing the operability...

  • Service Desk Analyst

    hace 2 semanas

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

  • Service Desk Team Lead

    hace 2 semanas

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: **Job Objective**: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development, and the expectations and goals achievement. The SDLEAD should handle critical customer...

  • Service Desk Analyst Level 1

    hace 2 semanas

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - Perform Incident and...

  • Service Desk L1

    hace 1 semana

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

  • Service Desk Analyst

    hace 2 semanas

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

  • IT Helpdesk Technician

    hace 2 semanas

    Barranquilla, Colombia Solvo Global SAS A tiempo completo

    Únete a la mejor empresa en crecimiento con un ambiente totalmente diferente, lleno de nuevas experiências y oportunidades. **¡NO SOMOS UN CALL CENTER!** En esta oportunidad, buscamos un/una: Técnico de Help Desk **Ubicación**: Remota en Armenia, Bogotá, Bucaramanga, Barranquilla, Cali, Ibagué o Medellín. **100% REMOTO**: Nosotros proporcionamos...

  • Barranquilla SD Supervisor

    hace 2 semanas

    Barranquilla, Colombia CRG Solutions A tiempo completo

    **Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of customer satisfaction, and optimizing service desk performance....

  • Desktop Support Technician

    hace 2 semanas

    Barranquilla, Colombia TTEC A tiempo completo

    Desktop Support Technician - Bilingual Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Desktop Support Associate Technician working onsite in Barranquilla, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company...

IT Service Desk Technician

hace 2 días

Barranquilla, Atlántico, Colombia TESYS NETWORKS A tiempo completo

Job description:
IT Service Desk Technician

General Description

The 
IT Service Desk Technician
 plays a critical role in managing the flow of IT support requests and ensuring incidents are properly logged, categorized, and escalated to the appropriate technical teams. While primarily focused on coordination and communication, this role also includes performing selected basic technical tasks and first-level troubleshooting. It is ideal for individuals with strong communication, organizational, and customer service skills, coupled with foundational technical capabilities.

Primary Job Functions

  • Incident Intake & Logging
    : Receive and log support requests via phone, email, chat, or monitoring alerts.
  • Triage & Prioritization
    : Categorize and assign priority based on impact and urgency.
  • Ticket Assignment
    : Dispatch tickets to Tier 1 or Tier 2 engineers depending on complexity and scope.
  • SLA Monitoring
    : Monitor ticket timelines and ensure escalation paths are followed to prevent SLA breaches.
  • Basic Technical Tasks
    : Perform routine technical actions such as password resets, user account unlocks, basic connectivity checks, or endpoint status validations.
  • Status Updates
    : Maintain regular communication with customers regarding ticket status.
  • Escalation Management
    : Proactively escalate unresolved or at-risk incidents to appropriate support or management personnel.
  • Follow-up Coordination
    : Track resolution progress, ensure ticket documentation is complete, and confirm closure with end users.

Required Skills

  • Excellent written and verbal communication skills (English B2 or higher)
  • Strong organizational skills and attention to detail
  • Ability to multitask under pressure and follow structured processes
  • Familiarity with ticketing systems (e.g. ManageEngine, Freshdesk, Zendesk, BMS, ConnectWise)
  • IT skills (e.g. user support, VPN knowledge, system login issues)
  • Reliability in a rotational 24/7 support structure

Desired Qualifications

  • High school diploma required; post-secondary education in IT or related field is a plus
  • 1 year of experience in a customer service, IT dispatcher, or technical support role
  • Basic ITIL knowledge or certification (optional but valued)
  • Experience executing basic troubleshooting steps or scripted technical tasks

Work Details:

  • Location: Onsite: Barranquilla, Colombia
  • Shift: Day Rotational shift
  • Environment: Fast-paced, high-volume support environment

Benefits:

  • Vacation/PTO
  • Holiday paid
  • Career Opportunities

How to Apply:

  • Please send your resume and a cover letter to with the subject line "IT Service Desk Technician"

We look forward to reviewing your application