Legal Services Team Supervisor
hace 2 semanas
We are seeking a dedicated and detail-oriented
Supervisor
to lead the legal services team in Bogotá. This role is essential to ensuring operational excellence, team performance, and client satisfaction. The Supervisor will oversee daily activities, monitor key metrics, and serve as the primary link with Executel's Operations Manager.
Key Responsibilities:
- Lead and supervise a team of paralegals, receptionists, intake specialists, and schedulers.
- Monitor productivity, attendance, and service quality metrics.
- Provide coaching and feedback to enhance team performance.
- Coordinate daily operations to ensure alignment with client expectations and internal service standards.
- Communicate performance updates and escalate issues to the Operations Manager.
- Ensure compliance with internal policies, procedures, and workflows.
Required Qualifications:
- Minimum
1 year of experience
in operations supervision or team leadership. - Background in legal, administrative, or client service environments.
- Strong analytical skills and proven ability to manage and motivate teams.
- Excellent communication skills in English (
C1 level
). - Ability to manage remote client interactions.
- Currently living in Bogotá.
Ready to take the next step in your leadership career?
Apply now and become part of a team that values professionalism, service excellence, and continuous growth.
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