Operation Manager
hace 6 horas
Back-Office Operations Manager – Job Description
Summary of Functions
The Back-Office Operations Manager is responsible for supervising daily back-office operations and staff to achieve maximum efficiency and cost-effectiveness. This role ensures that technology is used effectively and that personnel are well-organized and productive. An excellent candidate is organized, reliable, results-driven, and has a practical mind for problem-solving paired with strategic thinking. Strong communication and customer service skills are essential.
Essential Duties and Responsibilities
· Develop objectives for the back-office's daily operations
· Supervise and ensure optimal performance of day-to-day activities
· Conduct effective resource planning to maximize productivity of personnel and technology
· Collect and analyze operational statistics
· Hire, coach, and train personnel to uphold high operational standards
· Evaluate performance using KPI systems
· Prepare reports for various departments and upper management
Requirements and Qualifications
· Proven experience as a manager in BPO, Call Center, Operations, or Logistics settings
· Customer service experience is required
· Strong knowledge of performance evaluation and KPI systems
· Solid understanding of reporting procedures
· Proficiency in MS Word and Excel; familiarity with data tools (e.g., Power BI, Tableau) is a plus
· Outstanding communication and interpersonal skills
· Excellent organizational and leadership skills with strong problem-solving abilities
· Positive and patient demeanor
· High school diploma or equivalent required; higher education or equivalent professional experience in a relevant discipline preferred
· Experience working with or supporting USA clients is a plus
Equal Opportunity Statement
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
Job Type: Full-time
Expected hours: 40 per week
-
Operation Manager Medellín
hace 6 horas
Medellín, Antioquia, Colombia Heatron A tiempo completoOperation ManagerUbicación: Sabaneta, Antioquia - PresencialContrato: IndefinidoJornada Laboral: 44 horas semanales, disponibilidad de lunes a domingo.Salario: A convenirBuscamos un Operation Manager dinámico/a y orientado/a a resultados para liderar nuestros equipos de contact center, asegurando el cumplimiento de objetivos comerciales, de servicio y la...
-
Administrative Assistant
hace 6 horas
Medellín, Antioquia, Colombia Xploy Solutions A tiempo completoWe are seeking a highly organized and reliable Administrative Assistant with hands-on experience using QuickBooks. This role is essential for ensuring the smooth operation of our office and managing basic financial records. The ideal candidate is proactive, detail-oriented, and proficient in standard office software.Key Responsibilities:Financial &...
-
Medellín, Antioquia, Colombia Deer Camp Digital A tiempo completoWeb & SEO Operations Manager (Full-Time, Remote – Colombia)Company: Deer Camp DigitalIndustry: Outdoor, Ranch, Hunting, Fishing, Land & Lifestyle BrandsEmployment Type: Full-Time (Exclusive)Location: Colombia (Medellín or Bogotá preferred)Compensation: $10–$14 USD/hour (based on experience)About Deer Camp DigitalDeer Camp Digital is a U.S.-based...
-
Technical Support Team Lead
hace 6 horas
Medellín, Antioquia, Colombia SD Solutions A tiempo completoOn behalf ofTipalti, SD Solutions is looking for a talentedTechnical Support Team Leadto step onto a fintech unicorn rocketshipAs aTechnical Support Team Lead, you will oversee an Engineering Support team while remaining hands-on about 50% of the time. In this role, you'll play a pivotal part in driving seamless daily operations, ensuring timely and...
-
Event Operations Specialist
hace 6 horas
Medellín, Antioquia, Colombia TransPerfect A tiempo completoJob description *Resumes must be submitted in English* TransPerfect operates a world-class conference and event program with hundreds of conferences, events, and tradeshows ranging from large, global exhibitions to intimate local workgroups. No matter the size, our goal at every single event is to deliver a memorable experience to attendees and strengthen...
-
Revenue Management Analyst
hace 6 horas
Medellín, Antioquia, Colombia AEG FUELS A tiempo completoCompany Description:Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company's core business is the marketing and financing of fuel supply and logistics solutions for the world's largest airlines, militaries, and corporate operators.AEG Fuels serves its clients through a network of...
-
Marketing Data Analyst
hace 6 horas
Medellín, Antioquia, Colombia SD Solutions A tiempo completoOn behalf ofTipalti, SD Solutions is looking for a talentedMarketing Operations Manager Analystwho loves turning data into decisions that move the business forward. You'll partner with the broader marketing team and marketing operations peers to uncover insights, improve processes, and connect marketing performance to real outcomes.In this role, you'll get...
-
Operation Manager
hace 4 días
Medellín, Colombia TaskUs A tiempo completo.Operation Manager - Medellin page is loaded## Operation Manager - Medellinlocations: Medellin, Colombia - Remotetime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: January 30, 2026 (30+ days left to apply)job requisition id: R\_2512\_17089****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation...
-
Operation Manager
hace 6 horas
Perímetro Urbano Medellín, Colombia TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Manager de operaciones
hace 1 semana
Medellín, Colombia SELINA OPERATION COLOMBIA, S.A.S A tiempo completoSomos una de las cadenas de hospitalidad lifestyle de mayor crecimiento en el mundo, con marcas como Slumber Party, Socialtel y Bodega. Nuestro enfoque combina servicio, comunidad y experiencias memorables. En Medellín estamos fortaleciendo nuestro equipo y buscamos un Manager de Operaciones capaz de liderar, optimizar procesos y mantener la vibra...
-
Manager
hace 7 horas
Medellín, Antioquia, Colombia Kualty A tiempo completo**What were looking for Manager, IT Service Center (Only Latin America)** We're looking for a seasoned **Manager, IT Service Center** with 3 Years of work experience **FOR 3 MONTH PROJECT.** The IT Service Center Manager oversees daily technical support operations, addressing issues related to hardware, software, networks, and security. This role includes...
-
Gerente de Operaciones Hospitality – Lidera Experiencia
hace 1 semana
Medellín, Colombia SELINA OPERATION COLOMBIA, S.A.S A tiempo completoUna cadena internacional de hospitalidad en Medellín busca un Manager de Operaciones para supervisar el funcionamiento diario del hotel. El candidato ideal liderará equipos de servicio y se asegurará de optimizar los procesos, gestionando indicadores clave y resolviendo situaciones críticas. Es necesario tener experiencia en liderazgo y un nivel...
-
Xiaomi Store Manager-Medellin-Colombia
hace 6 horas
Medellín Metropolitan Area, Colombia Xiaomi Technology A tiempo completo【Job Description】Store operation: Complete all the operation and management work of the store to ensure the operation efficiency and service quality. Evaluate the business condition of the store, find problems in time, and propose solutions. Maintain good communication and collaboration with the platform and headquarter, and cooperate with the...
-
Manager, Customer Success
hace 2 semanas
Medellín, Antioquia, Colombia Tipalti A tiempo completo**Customer Success Manager** We are looking for a talented **Customer Success Manager** to step onto a fintech unicorn rocketship! This is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In this role, you will be responsible for growing and managing a team that will own the...
-
Columbia: Site Launch Manager
hace 2 semanas
Medellín, Colombia Quantanite Group A tiempo completoOperational Launch Manager Location: Medellin, Colombia Compensation: Negotiable Start date: Immediate Requirement Reporting to: COO N.B. this is a Director-designate role; i.e., we intend to promote the successful candidate to the role of Director following; (a) A successful probationary period. (b) Evidence of early growth in the site, and the potential...
-
Medellín, Colombia Deer Camp Digital A tiempo completoWeb & SEO Operations Manager (Full-Time, Remote - Colombia) **Company**: Deer Camp Digital **Industry**: Outdoor, Ranch, Hunting, Fishing, Land & Lifestyle Brands **Employment Type**: Full-Time (Exclusive) **Location**: Colombia (Medellín or Bogotá preferred) **Compensation**: $10-$14 USD/hour (based on experience) About Deer Camp Digital Deer Camp...
-
Incident Manager
hace 7 días
Medellín, Antioquia, Colombia Endava A tiempo completo**Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...