Operations & Customer Support Specialist (JOB ID:DEBMIC1)

hace 7 días

Bogotá, Bogotá D.E., Colombia Inside Out A tiempo completo US$7 - US$9

** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:



C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"

JOB TITLE

Operations & Customer Support Specialist

JOB ID

DEBMIC1

INDUSTRY

Plumbing Services

LOCATION

LATAM

JOB STATUS

Full Time

WORK SCHEDULE

8am-5pm EST

SALARY

$7 to $9

TARGET START DATE

ASAP


ROLE OVERVIEW


About the Client:

The Client owns and operates a small plumbing and drain business. The firm is focused on providing honest, truthful, and empathetic service to customers who are often calling in urgent or stressful situations. The owner is seeking an organized, reliable, and autonomous VA to manage critical day-to-day operations and finances, supporting two business units simultaneously.

About the Role:

We are seeking a versatile and resourceful Full-Time Operations & Customer Support Specialist. This individual will be the administrative and financial hub for the company, ensuring smooth and organized workflows. The role requires an independent learner who is comfortable dealing with customer urgency and acting autonomously on delegated tasks.

Key Responsibilities

Customer Communications & Scheduling (The Empathetic Front Line)

  • Customer Inquiry Management: Answer all customer inquiries via phone, text, and email.
  • Scheduling: Manage calendars and schedule appointments.
  • High-Stakes Communication: Communicate with customers in an empathetic and professional manner during urgent service situations (e.g., flooding, broken pipes).
  • Job Detail Management: Clearly communicate necessary information from the customer to the plumber (e.g., nature of the problem, exact location of the leak) to prevent the technician from showing up unprepared.
Financial and Administrative Operations
  • Accounts Receivable (A/R): Handle invoicing and accounts receivable , including tracking and following up on outstanding payments.
  • Data Management: Manage and update customer information and sales pipelines in the CRM (Housecall Pro or similar).
  • General Admin: Provide general administrative support , including documentation, data entry, and proactive follow-ups.

Qualifications & Skills

Soft Skills & Mindset

  • Autonomy & Proactivity: Must be able to act autonomously and work with an independent, problem-solving mindset.
  • Empathy & Composure: Must communicate with customers in an empathetic and professional manner during urgent service situations.
  • Organizational Focus: Strong organizational and multitasking abilities are mandatory to manage workflows for two business units.
  • Commitment: Must be a fast learner who is willing to learn and adapt to business-specific tools and processes quickly.
  • Team Player: Proven ability to work closely with internal teams and support leadership

Technical & Hard Skills

  • Communication: Excellent English communication skills (written and verbal) are mandatory.
  • Financial Administration: Proven ability to handle accounts receivable and invoicing, including tracking and following up on payments.
  • CRM Proficiency: Experience using CRM platforms (Housecall Pro experience is a plus, but not required).
  • Office Productivity: Proficient with spreadsheets (e.g., Excel) and online collaboration platforms (e.g., Google Workspace, Slack).
  • Experience: Prior experience as a Virtual Assistant or in a similar administrative/support role.

  • Operations & Customer Support Specialist (JOB ID:DEBMIC1)

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia InsideOut A tiempo completo US$84.000 - US$108.000 al año

    IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT." PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"JOB TITLEOperations & Customer Support SpecialistJOB IDDEBMIC1INDUSTRYPlumbing ServicesLOCATIONLATAMJOB STATUSFull TimeWORK...

  • Customer Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Connext A tiempo completo $600.000 - $900.000 al año

    The Customer Support Specialist serves as the first point of contact for customers, providing expert assistance and promptly resolving technical issues. The ideal candidate will possess exceptional communication skills and technical expertise, which are crucial for ensuring customer satisfaction and maintaining the organization's reputation for delivering...

  • Customer Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia InfiCare Staffing A tiempo completo US$40.000 - US$60.000 al año

    Job description:Mandatory skill:• Excellent English skills – both verbal and written• Outstanding communication and presentation skills• Customer support should be on actual IT systems , preferably some type of order management on ERPs (SAP or Oracle)• Support Specialist providing technical assistance and troubleshooting for tools and business...

  • Specialist Customer Operations

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Motorola Solutions A tiempo completo US$40.000 - US$60.000 al año

    Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...

  • Customer Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Bullpen Talent A tiempo completo $400.000 - $800.000 al año

    Our client a fast-growing technology company transforming how professionals manage, grow, and support their business operations in the commercial sector. Their platform combines data, marketplace tools, and advanced automation to streamline workflows and deliver exceptional customer experiences.Headquartered in the U.S., the company has expanded rapidly and...

  • Customer Support Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia StratifyIQ A tiempo completo US$25.000 - US$50.000 al año

    Job Overview: We are looking for a skilled Customer Support Specialist with a strong background in real estate to manage customer interactions, troubleshoot technical issues, and support clients in maximizing the use of our SaaS platform. This role requires proactive learning and technical setup in a testing environment, occasional quality assurance tasks,...

  • Customer Support

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Inside Out A tiempo completo US$38.400 - US$48.000 al año

    ** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT." PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH" JOB TITLECustomer Support & Operations SpecialistJOB IDADENIC1INDUSTRYHealthcare / TelemedicineLOCATIONLATAM / South...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Connext A tiempo completo US$30.000 - US$60.000 al año

    The Technical Support Specialist serves as the first point of contact for customers, providing expert assistance and promptly resolving technical issues. The ideal candidate will possess exceptional communication skills and technical expertise, which are crucial for ensuring customer satisfaction and maintaining the organization's reputation for delivering...

  • E-commerce Operations Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Transsion A tiempo completo

    E-commerce Operations Specialist– Bilingual (EN)Location: São Paulo, BrazilAbout TranssionTranssion is a globally recognized mobile technology company, delivering innovative, high-quality, and affordable devices through our trusted brands: itel, TECNO, and Infinix. We serve dynamic and fast-growing markets, offering breakthrough value and performance...

  • Customer Care Specialist

    hace 5 días

    Bogotá, Bogotá D.E., Colombia ScaleJet A tiempo completo US$45.000 - US$65.000 al año

    Our Client, an international e-commerce company with a strong presence in the USA, is looking for a highly skilled and experienced professional to fill an immediate opening for Customer Care Specialist for a full-time remote job.We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in phone-based support. The...