Customer Sales Satisfaction Agent

Build customer trust through service that truly delivers

Step into the fast-moving world of e-commerce, where every customer interaction shapes the journey. This role lets you deliver seamless service without losing your rhythm outside work. Explore a space built for growth, balance, and bold career moves-perfect for those ready to upgrade their future without trading in their personal time.

What You'll Do

Be part of our client's team as a
Customer Sales Satisfaction Agent
, delivering exceptional service that builds trust and keeps customers coming back. You'll handle calls, resolve concerns, share product updates, and support customers through accurate, friendly, and solution-oriented service-always reflecting the values of the brand.

Role Snapshot

Employment type: Indefinite term type contract

Shift: Flexible shift

Work setup: Onsite, Connecta26 Colombia

Perks & Advantages

• 5-day work week
• Weekends off
• 20 vacation days in total
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations - Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses

What You Need to Succeed

• At least 1 year of Spanish Bilingual experience
• Experience in a customer service role
• Strong commitment to delivering friendly, professional service
• Proficient in English
• Ability to work efficiently with great attention to detail
• Good computer skills; ability to navigate mobile devices and Microsoft Office
• Willingness to work in a shifting schedule
• Ability to multi-task

What You Will Take Charge Of

• Perform tasks with a positive attitude aligned with company values: Respect, Help, Learn & Grow
• Answer inbound customer phone calls
• Interact with customers and deliver helpful, professional assistance
• Evaluate issues and offer actionable solutions to drive satisfaction and loyalty
• Collect customer information and promote store traffic
• Educate customers on events, promotions, and relevant updates
• Meet personal and team performance targets
• Follow policies, safety guidelines, and SOPs
• Learn new skills, support teammates, and assist with additional tasks as needed

Get to Know Our Client

Our client is
a pioneering force in the U.S. automotive recycling and used auto parts industry.
Headquartered in Atlanta, they have transformed the traditional junkyard into an award-winning, environmentally conscious business trusted by communities nationwide. Operating 25+ retail stores across multiple states, they offer a modern self-service model, a powerful online parts inventory, and industry-leading recycling programs recognized by the EPA and state regulators. With over a century of family-rooted entrepreneurship, our client continues to grow through values of Respect, Help, Learn, and Grow-creating meaningful careers and making a lasting impact on the environment and the communities they serve.

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

#EmaptaEra