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Growth Account Manager
hace 3 semanas
Growth Account Manager
Remote | Medellín (Colombia) & San Salvador (El Salvador) Preferred
Join The Functionary — where growth, people, and AI-driven innovation come together
About The Functionary
The Functionary is a
fast-growing global customer care & technology solutions company
with an
AI-first mindset
. We partner with our clients to scale high-performing teams while fostering a
collaborative, supportive, and results-driven culture
.
We support each other.
We win together.
We're looking for a
Growth-oriented Account Manager
who thrives on expanding relationships, driving revenue, and becoming a
trusted strategic partner
to our clients.
Role Overview
This is a
client-facing growth role
managing a portfolio of approximately
15 existing client accounts
. Your mission is to
expand headcount, cross-sell services, generate referrals
, and ensure clients see The Functionary as a long-term partner.
Key Responsibilities
Client Growth & Expansion
Own and manage ~15 existing client accounts
Drive growth through
upsells, cross-sells & referrals
Identify new roles, services, and expansion opportunities
Meet or exceed
quarterly growth quotas
Client Relationship Management
Build trusted relationships with executives, hiring managers & technical leads
Lead NPS initiatives, satisfaction check-ins & feedback loops
Support
Quarterly Business Reviews (QBRs)
Account Operations
Manage SOWs, renewals & new role kickoffs (with Delivery Team)
Track account health and performance
Maintain accurate CRM documentation (
HubSpot experience is a plus
)
Cross-Functional Collaboration
Partner closely with Delivery & Talent teams
Ensure fast issue resolution and exceptional client satisfaction
Key Skills & Competencies
Strategic account planning & growth execution
Executive-level communication & relationship building
Upselling, cross-selling & negotiation expertise
Objection handling & complex conversation management
Strong ownership, accountability & organization
Data-driven mindset with risk & growth analysis
Team player who thrives in a collaborative culture
Experience Required
4+ years in
Sales or Account Management
Experience in
software staffing, nearshore staffing, tech outsourcing, BPO, or contact centers
(strongly preferred)
Proven track record hitting
revenue or growth targets
Strong client-facing communication skills
HubSpot CRM experience (nice to have)
Work Model & Details
Schedule:
Full-time availability required (exact schedule shared later)
Hours:
U.S. Business Hours (EST)
Location:
Remote
Preferred Geos:
Medellín, Colombia & San Salvador, El Salvador
Salary:
To be disclosed upon contact
Contract Type:
Long term contract
English Level:
Advanced (C1)
How to Apply
Submit your
up-to-date resume in English
via:
WhatsApp:
#NowHiring #GrowthAccountManager #AccountManagement #ClientSuccess #SalesCareers
#TechStaffing #RemoteJobs #LATAMJobs #MedellinJobs #ElSalvadorJobs
#BPOCareers #TechOutsourcing #TheFunctionary
